Retail Lead

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

We’re searching for a high-energy Lead Associate to be the operational force behind our Retail success in an exciting music venue environment. This candidate will drive results by managing seamless opening and closing procedures, floor shifts, and maintain operational excellence while ensuring budget accountability by meeting sales goals. As a Leader, this candidate will be responsible for supervision and development of the Team, delivering excellence in customer service, execute creative visual merchandising displays, and effectively process new merchandise. This role requires attention to detail, demonstrated by strong communication of key performance insights via nightly recaps. If you’re ready to ensure the Retail experience is as electrifying as live music itself, apply now!

WHAT THIS ROLE WILL DO

I.  Financial Performance: Budget Accountability

• Responsible for reviewing Sales Goals and driving top line sales
• Participation in Inventory Practices
• Revenue & Labor Reports via nightly recaps

II.  Supervision and Development of Department

• Ensure positive and creative team environment within the department
• Facilitate open communication with the supervisors and staff
• Assure complete and satisfactory on-going staff training
• Develop incentives for staff to generate sales and boost morale
• Complete weekly staff contact logs

III.  Store Operations

• Allocate proper staffing per shift based against revenue target and operational activities
• Assist and support retail staff in any of their job functions, as needed
• Fulfill or delegate the following tasks:

• Accurate shift/register checkouts
• Enter comps and voids
• Report damaged merchandise

• Review stock levels, correct pricing, and request markdowns as necessary
• Maintain necessary sales floor and stockroom organization and cleanliness
• Efficiently follow opening and closing procedures

IV.  Fulfill Customer Service Expectations

• Must demonstrate superior customer service techniques and serve as a role model to entire staff
• Must be able to demonstrate effective selling and upselling techniques
• Ensure that staff is adhering to GUEST acronym in their sales approach

V.  Visual Merchandising

• Responsible for attractive display appearance based on merchandising guidelines
• Change displays frequently (weekly) to keep store looking original and fresh

VI.  Other Administrative Responsibilities

• Receive shipments and submit report vendor discrepancy to Management/ non-compliance forms based on receiving & stockroom guidelines 
• Assist with physical inventory counts at period end per manual guidelines

WHAT THIS PERSON WILL BRING

Required:

• High School Diploma
• Previous Cash Handling experience
• Three years of retail experience with two years supervisory experience

Preferred:

• College degree in business, marketing or related field

Physical Demands/Working Environment:

• Regular lifting, bending, stooping and stretching as required to receive shipments and facilitate merchandise and display movement
• Working environment is fast-paced
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 40 lbs using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.