Sr. Sales Manager

The Senior Sales Manager is primarily responsible for outbound sales prospecting into assigned markets, managing customer inquiries through a variety of lead sources for larger corporate segment prospects. The candidate will build relationships with customers and access needs/requirements and objects to align customer preferences with hotel needs and actively up-sell each business opportunity to maximize revenues and drive customer loyalty. This position will also ensure that business is turned over properly and in a timely fashion for quality service delivery.  This Senior Sales Manager will process business correspondence, create compelling proposals and generate contracts and other related booking documentation as required. This position requires excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning. As the Senior Sales Manager, this position may call on to provide day to day supervision of the greater Sales Team and administrative staff. 

Salary range is $75,000 to $85,000 plus a Sales Incentive Plan paid quarterly based on booking production up to an additional 20% of salary. 

Overall, the position is accountable for the following: 

• Proactively prospecting into assigned markets and building strong relationships with existing accounts through both tradeshow participation, outside calls and in house entertainment, site tours and Fam Trips.   

• Responding in a timely manner to incoming group/catering opportunities that are within assigned markets. Refer opportunities to appropriate sales associate if business is outside these markets. 

• Work collaboratively with other sales channels (e.g. on-property resources) to ensure sales efforts are coordinated, complementary and not duplicative. 

• Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them. 

• Ensure business booked is within hotel parameters. Close the best opportunities for the property based on market conditions, the property’s needs and select sell guidelines. 

• Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence). Transfer accurate, complete, and timely information to the Conference Planning Team in accordance with hotel and brand standards. 

• Actively up-sell each business opportunity to maximize revenue. 

• Develop and manage catering sales revenue and operation budgets, and provide forecasting reports. 

• Build and maintain strong working relationships with key internal and external stakeholders. 

• Understand and actively utilize company marketing initiatives/incentives to close business. 

• Follow up on opportunities uncovered by the business development manager and Pyramid GSO team. 

• Identify and implement process improvements and best practices. 

• Promote accountability to drive superior business results.  Includes successful execution of Sales strategies and business processes. 

• Establish clear expectations for customers throughout the sales process. 

• Effectively resolve guest issues that arise as a result of the sales process. Bring issues to the attention of property and sales leadership team as appropriate 

• Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. 

• Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the brand. 

• Up to 25% travel may be required.