Manager, Sales Development Representative

 About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

Bazaarvoice is looking to hire an SDR Manager to join our Global Revenue Leadership team and help us influence the successful outcome of many strategic business objectives and priorities. We need someone that will think strategically, drive execution, and work collaboratively with stakeholders across the company at all levels. Our ideal candidate will enthusiastically work to attract, hire, train, develop, mentor, and coach our world-class team of Sales Development Representatives as they engage potential customers and generate demand for our market leading SaaS platform and related e-Commerce services.

• Driving sales development initiatives with a hands-on approach
• Hire, build, and coach a team of Sales Development Representatives across North America and partner closely with our broader Global Revenue organization
• Collaborate and closely align with Marketing to ensure full campaign data and system support of marketing activities, including pre and post campaign involvement and ensure the delivery of qualified leads to our sales teams
• Instill a mentality of grit, coachability, intelligence and curiosity related all aspects of sales development and demand generation
• Build and execute lead generation strategies to yield a strong pipeline of well-qualified opportunities
• Partner with marketing to ensure all campaign activities are tracked and documented properly
• Lead the execution of campaigns and initiatives within the sales development organization
• Train and manage talented new hires and grow them to become top performers
• Understand and maintain current competitive information throughout the team
• Develop and share knowledge and best practices related to implementing commission plans, reviewing commission structures, and defining targets on a periodic basis
• Provide visibility to leadership on performance, campaigns, results, and pipeline development
• Motivate your team to overachieve and hit their goals early
• Retain key talent through hands-on leadership, coaching, and promoting Bazaarvoice values
• Openly address performance challenges by providing clear, consistent, and constructive feedback
• Track performance and provide reporting to ensure quality and accountability on all deliverables
• Define team goals, special projects, strategic initiatives, and conduct quarterly performance reviews
• Establish span-of-control flexibility by creating Team Lead (player/coach) opportunities for developing leaders within the team
• Organize and lead team building activities to promote a fun and engaging team culture and rewarding atmosphere to keep employees motivated support positive moral
• Collaborate with global counterparts to leverage and share best practices

• 2-4 years of relevant career experience
• Proven team leadership experience
• Career background includes sales development, inside sales, or market development experience
• Expertise in business development within a SaaS or e-Commerce organizations
• Adept at building strong relationships both internal and external stakeholders

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Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.  

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA. 

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity. 

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo. 

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives. 

We champion what’s best for Bazaarvoice before individuals or teams.  

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.