Senior Customer Success Manager, Caribbean
Skills
- Customer relationship management
- Project management with multi-task tracking
- Data analysis for product adoption and engagement
- Bilingual Spanish and English communication
- Organizational and presentation skills
- Risk management and escalation coordination
- Cross-functional collaboration
Responsibilities
- Build trusted partnerships with command staff, procurement, and training leads.
- Facilitate executive business reviews and ROI conversations.
- Manage customer onboarding and set clear expectations.
- Translate deployment goals into measurable success criteria.
- Coordinate cross-functional teams to align deliverables with customer goals.
- Identify and manage risks and friction points early.
- Create and track success plans and product adoption metrics.
- Support training and rollout planning for new use cases.
- Handle high-impact issue escalations across teams.
- Prepare accounts for renewals and identify upsell opportunities.
- Collect and funnel customer feedback to influence product roadmaps.
Education
- Bachelor's degree or equivalent work experience
Benefits
- Competitive salary with 401k employer match
- Discretionary paid time off
- Paid parental leave
- Medical, dental, and vision insurance
- Fitness programs
- Emotional and mental wellness support
- Learning and development programs
Average salary estimate
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