Customer Success Manager
Description
About Us:
We at Baden Sports believe that in Play, we find that rare convergence of body, mind and spirit. Play connects us to our family, our communities and our friends and in it, we find purpose and learn the meaning of sacrifice, teamwork and perseverance. We believe play is sacred and vital.
It is our Mission to create products and experiences that honor the importance of sports within individuals and communities; inspiring play in all that we do.
Our team thrives on this mission and pursues it through passion, creativity, and innovation.
We are a family owned and operated company located in Kent, Washington with an over 40-year history of building world-class sporting goods. Come join us as we continue to build the team of the future.
About the Role:
Baden is looking for a proactive Customer Success Manager to lead and develop our customer service team. In this role, you’ll help shape our customer experience strategy, refine internal processes, and ensure our service reflects the values and energy of our brand.
What You’ll Do:
- Lead and manage a team of customer service reps across multiple channels (phone, email, chat).
- Hire, train, coach, and support the team to meet and exceed performance targets.
- Monitor and report on key service metrics like response times, resolution rates, etc.
- Handle escalated customer issues and complaints with professionalism and care.
- Collaborate across departments (e.g., sales, accounting, operations, product) to ensure smooth customer operations.
- Implement process improvements and optimize tools and workflows (Business Central, Custom tracking tool, CRM, etc.).
- Represent the voice of the customer in internal meetings and product feedback.
What We Offer:
- Competitive salary
- Company Success Share program
- 401(k) retirement plan, with company match
- Full benefits package including medical, dental, and vision insurance, FSA, company paid life insurance
- Hybrid work flexibility
- Employee discounts on gear and apparel
- Supportive, team-driven work environment
- Opportunities for growth within a passionate and growing company
Requirements
What You Bring:
- 3–5+ years of experience in customer service, with 2+ years in a management role.
- Experience in consumer goods, or e-commerce preferred.
- Strong leadership and coaching abilities.
- Familiarity with CRM/helpdesk systems and reporting tools.
- Excellent written and verbal communication skills.
- Passion for sports, outdoor activities, or the sporting goods industry is a big plus.
Bonus Skills:
- Experience supporting B2B and B2C customers.
- Knowledge of Shopify, Microsoft Business Central and Office 365.
Ready to join our team? Apply today and help us shape the next chapter of customer experience at Baden Sports!
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Baden Sports is seeking a motivated Account Executive to grow team sports business channels and manage client accounts in a dynamic, fast-paced environment.
Provide exemplary patient services and administrative support at Advocate Health’s Denver internal medicine facility, ensuring a seamless and compassionate patient experience.
Support customers and drive sales goals as a Customer Support Center Representative at Old Second, a trusted Illinois bank known for community focus and growth.
Lead ClarityPay’s customer service team as the Customer Experience Director, driving strategic growth and operational excellence in a fast-paced fintech environment.
Serve as a professional Customer Service Representative in a hybrid call center role resolving diverse customer inquiries for a public agency in Tampa.
PNC is hiring a full-time teller in Weslaco, TX to deliver superior customer service and enhance client financial wellbeing.
International Dairy Queen Inc. is hiring a Fan Relations Specialist to deliver exceptional customer service and manage escalated inquiries in a hybrid work environment.
Support customers with their financial needs as a Part Time Teller at PNC, delivering excellent service and fostering client loyalty in Gulf Shores, AL.
MCI seeks full-time entry-level call center agents in Wichita to support inbound/outbound customer service and sales projects with excellent training and growth opportunities.
Provide excellent patient access services and support clinic operations at OHSU's Scappoose Family Medicine as a PAS Specialist.
Summit Electric Supply is looking for a Customer Connection Coordinator to manage inbound customer inquiries and deliver exceptional service while supporting a seamless customer experience.
At Fifth Third Bank, this full-time role supports customers bilingually by resolving delinquent account issues and mitigating bank losses through effective communication and problem-solving.
Support behavioral health services as a Substance Use Disorder & Customer Service Support Specialist at NorthCare Network in Marquette, MI.
U-Haul is looking for a dedicated Reservation Manager Agent to support reservation placement and equipment distribution in a dynamic, team-driven setting.
While Baden has made a name for itself by juggling ball manufacturing, the company also caters to customers by adding their names to Baden balls. Known for the basketballs it makes and sells to schools and other institutional customers, Baden Spor...
2 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
