Talent Acquisition Partner (Non-Technical)

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI. 

Our Impact: Trusted by 900+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. 

Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

We are looking for a dynamic and driven Talent Acquisition Partner (Non-Tech) to join our team and play a pivotal role in scaling Artera through an exciting growth period. You'll be the go-to expert for attracting world-class healthcare talent, from Sales and Customer Success pros to Implementation and Support.

You bring proven success recruiting in the Healthcare/Health Tech industry, ideally within a fast-paced, high-growth environment. You know how to balance the art of Talent Acquisition: sourcing with creativity, engaging with authenticity, and closing with confidence. Whether you've honed your craft in-house or at an agency, you thrive on building trusted partnerships with hiring managers while delivering an exceptional candidate experience.

Reporting directly to the VP of People, you’ll partner closely with leadership to help shape our talent strategy, share market insights, and ensure our hiring practices grow alongside the needs of the business.

• Own the full-cycle recruiting process, from initial role discovery and job description creation to offer negotiation and closing.
• Develop and execute effective sourcing strategies to build a robust pipeline of qualified candidates for non-technical roles.
• Partner closely with hiring managers to understand their team's needs, define hiring goals, and build a collaborative recruiting plan.
• Conduct initial screenings and interviews to assess candidates' skills, experience, and cultural alignment.
• Manage the candidate experience with a high degree of empathy and professionalism, ensuring clear communication and timely feedback throughout the entire process.
• Act as a strategic advisor to hiring teams, providing insights on market trends, compensation, and interview best practices.
• Maintain data integrity and use our Applicant Tracking System (ATS) to track all recruiting activities, ensuring a high level of detail and accuracy.

• 3+ years of experience as a full-cycle recruiter in the Healthcare/Health Tech industry, ideally within a high-growth tech startup.
• Ability to run all aspects of recruiting, from discovery, sourcing, and pipeline creation to intrviewing, scheduling, and closing.
• Proven track record of successfully hiring for non-technical roles, including sales, customer success, implementation, support, and G&A.
• Demonstrated experience scaling teams, whether from a small-to-medium or medium-to-large company size.
• Exceptional project management skills and a strong ability to prioritize multiple requisitions in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to build rapport with both candidates and internal stakeholders.
• Experience with a modern applicant tracking system (ATS); strong preference for Lever experience.
• Ability to effectively utilize tools like LinkedIn Recruiter.
• Proactive and detail-oriented.
• Ability to work in one of the following locations: Boston, Philadelphia, Chicago, Kansas City, Denver, Seattle, Los Angeles, San Francisco, or Santa Barbara.

• A background in other HR functions, such as compensation, total rewards, or HR operations.
• Familiarity with technical recruiting.
• Experience with building and implementing recruiting processes and programs from scratch.
• International recruiting experience.

OUR APPROACH TO WORK LOCATION

Artera has hybrid office locations in Santa Barbara, CA, and Philadelphia (Wayne), PA, where team members typically come in three days a week. Specific frequency can vary depending on your team's needs, manager expectations and/or role responsibilities.

In addition to our U.S. office locations, we are intentionally building geographically concentrated teams in several key metropolitan areas, which we call our “Hiring Hubs.” We are currently hiring remote candidates located within the following hiring hubs:

- Boston Metro Area, MA

- Chicago Metro Area, IL

- Denver Metro Area, CO

- Kansas City Metro Area (KS/MO)

- Los Angeles Metro Area, CA

- San Francisco / Bay Area, CA

- Seattle Metro Area, WA

This hub-based model helps us cultivate strong local connections and team cohesion, even in a distributed environment. 

To be eligible for employment at Artera, candidates must reside in one of our hybrid office cities or one of the designated hiring hubs. Specific roles may call out location preferences when relevant.

As our hubs grow, we may establish local offices to further enhance in-person connection and collaboration. While there are no current plans in place, should an office open in your area, we anticipate implementing a hybrid model. Any future attendance expectations would be developed thoughtfully, considering factors like typical commute times and access to public transit, to ensure they are fair and practical for the local team.

WORKING AT ARTERA 

Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! 

Career development - Manager development cohorts, employee development funds

Generous time off - Company holidays, Winter & Summer break, and flexible time off

Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. 

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.

Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to [email protected].

DATA PRIVACY

Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.

SECURITY REQUIREMENTS

All employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.