Billing Analyst

We’re seeking a Billing Analyst to join our growing Finance team and help us keep things running smoothly behind the scenes. In this role, you’ll manage our end-to-end billing and collections processes, partner with cross-functional teams, and contribute directly to a positive customer experience through accurate invoicing, proactive support, and smart process improvements.

This is a great opportunity for someone who’s detail-oriented, tech-savvy, and thrives in a dynamic, fast-paced environment.

• Own the full billing lifecycle—from setting up customer subscriptions to issuing invoices and reconciling payments.
• Monitor the billing queue and respond to internal and external inquiries with clarity and urgency.
• Collaborate with Sales, Customer Success and Support teams to maintain customer subscription plans.
• Oversee collections efforts with professionalism and consistency, ensuring healthy accounts receivable and minimal bad debt.
• Investigate and resolve billing discrepancies and disputes by partnering with customers and internal stakeholders.
• Support the Accounting team during month-end close and audits with reconciliations, reporting, and other support related to billing and collections.
• Identify and drive improvements in our billing systems and processes
• Support the accurate application of sales tax across jurisdictions and ensure compliance using tools such as Avalara.

• 2+ years of experience in billing, collections, or finance operations, ideally in a SaaS or high-growth startup environment.
• Hands-on experience with Stripe and NetSuite is required.
• Strong understanding of billing systems and accounting fundamentals.
• Proactive and analytical mindset.
• Clear and confident communication skills—you can explain billing concepts to customers and collaborate cross-functionally with ease.
• Meticulous attention to detail and strong organizational abilities.
• Comfortable juggling multiple priorities and tools in a fast-moving environment.

• Experience with SaaS billing models (usage-based, tiered, etc.)
• Familiarity with tools like Salesforce and Avalara
• Prior experience scaling billing processes in a startup environment

Note - Appcues uses a market-data driven approach to setting compensation ranges, and pins compensation ranges to data provided by third-party organizations. This range is for all US-based candidates and is built to be competitive nationwide by utilizing ranges for the Greater Boston area, regardless of where in the US an employee lives (or later relocates). This range represents salary-based compensation and does not include our equity package (in stock options), 401k match, or other benefits including an office setup budget, tech budget, training and education budget, and co-working space reimbursements. Actual compensation offered to a successful applicant may be based on job-related experience and other factors consistent with applicable law. For non-US based candidates, Appcues adjusts salary ranges based on cost of labor in each market. If you have questions on the pay range in your country, the recruiter will be happy to discuss specifics during your introductory conversation."

About Us

Appcues' mission is to help teams deliver experiences their users love. Our vision is for every software company to embrace product-led growth, resulting in more engaged and happier users.

Our Benefits

100% remote - We don’t have an office so all of our employees learn and collaborate in the same way using remote work practices. We work in Slack, Zoom, and a collection of modern collaboration tools. We have inclusive remote events and we get together annually for a fun off-site retreat.

Well-being - You'll have solid health, dental, and vision plans; access to 401k, and a generous maternity and paternity leave.

Home office and tech budget - Besides paying for your work computer (Mac or PC), we offer a one-time $1000 home office stipend and an additional $500 annual budget for extra work-related technology.

Coworking space, on us - Home office not cutting it? We'll reimburse your monthly coworking fees.

Equity - We want everyone invested in our success. We grant every employee equity in the company.

Transparency and collaboration - We foster team alignment with meetings of all shapes and sizes—a twice a month all-hands meeting called Allcues, a weekly newsletter and an annual learning stipend.

Flexible Time Off - We believe time away to reflect and explore makes us all more productive, so employees don’t accrue vacation time – they work with their managers to schedule time off when they need it, consistent with our Flexible Time Off policy. Employees based in the USA also take off all US federal holidays. Employees residing in other countries can choose to follow their local national holidays or US federal holidays.