Employee Experience Senior Specialist

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

The Employee Experience Specialist Senior supports the Lurie Children’s Employee Value Proposition through management of activities and communications that inform and connect Lurie Children’s employees and support the organization’s focus on creating an outstanding employee experience and becoming an employer of choice.

Reporting to VP Talent & Culture, this role is responsible for improving the employee experience, specifically through effective communications.  Through defining and developing innovative ways to engage employees aligned with Lurie Children’s culture, the Employee Experience Specialist Sr will execute on internal campaigns to communicate our People strategy, programs, and policies to employees, while ensuring alignment with organizational priorities and messaging. 

This role will collaborate with other teams across the organization, such as Communications and Marketing.  They will develop and align leadership messaging, create change communications, and draft people presentations for key leadership and organizational meetings.  Other key responsibilities include supporting initiatives related to all aspects of human resources, including issues management, culture, total rewards, employment branding and learning programs.  The Employee Experience Specialist Sr will put a strong focus on integrating Equity, Diversity, and Inclusion (EDI) into all aspects of employee communications.

Essential Job Functions:

• Provide executive communications support to the Human Resources team, including drafting and disseminating organization-wide announcements, talking points, podcasts, slide decks, and social media posts and presence (e.g., LinkedIn).
• Partner with the Communications team on effective messaging relating to HR strategy, programs and operations.  Support change management needs.
• Lead all internal People-related communications projects and campaigns, collaborating closely with key stakeholders to understand goals; manage timing and implementation of all communications sent by the People Team.
• Support implementation of Employee Value Proposition.
• Design and support maintenance of People-related SharePoint sites.
• Identify and manage external employer recognition awards.
• Support internal employee recognition awards and designations.
• Proactively identify communications opportunities and recommend appropriate solutions.
• Maintain content for current internal employee communication channels and portals; identify and recommend new channels.
• Partner with Marketing & Communications to continually evolve our narrative as an employer of choice, leverage our EVP and using storytelling to bring the employee experience to life.
• Partner with People Team leaders and managers to develop communications plans and materials for company-wide HR initiatives (e.g., engagement survey, performance review cycle, compensation planning, benefits open enrollment, HR policy changes & enhancements, learning programs, etc.)
• Build and maintain relationships with a diverse set of internal stakeholders to increase visibility and improve the quality of communications throughout the organization.
• Review and analyze data to measure effectiveness, impact, and engagement of communications programs and special projects.
• Other job functions as assigned.

Knowledge, Skills and Abilities:

• A Bachelor’s degree is required, preferably in Communications, Marketing, Human Resources Management, or a related field. Advanced degree in a related field a plus.
• 5 years of experience working with diverse employee groups, writing/editing, and developing internal campaigns for a range of different audiences is required.  Experience providing communications support for Human Resources or related functions such as Diversity, Equity & Inclusion or Learning & Development is strongly desired.
• Strong writing skills with the ability to synthesize and simply complex information for multiple audiences and craft compelling stories.
• Executive communications experience with a knack for adopting a leaders’ authentic voice.
• Have the change management experience needed to support the organization from awareness to adoption.
• Excellent project and time management skills, including organizing and planning; ability to flex to changing demands and manage multiple priorities.
• Have a customer-focused mindset with well-developed interpersonal skills, and the ability to build relationships with stakeholders and collaborate effectively with colleagues at all organizational levels.
• Stay informed about best practices, trends, and developments in HR and internal communications.
• Problem-solving skills, including the ability to perceive and analyze problems and develop alternative solutions.
• Ability to use independent judgment and discretion when making decisions.
• Must be able to handle confidential and sensitive information with appropriate discretion; and the confidence and comfort to provide specific recommendations to stakeholders and senior management.
• Have strong analytical skills and technical acumen, including ability to gather, organize, develop, and present data and metrics to help us story tell with data and measure the effectiveness of our work.
• Advanced skills with MS Office, along with basic photo editing skills; SharePoint experience preferred; Adobe Creative Suite and other audiovisual design experience is a plus.

Education

Pay Range

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability

• Critical Illness, Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Children’s facilities

• Discount purchasing program

There’s a Place for You with Us

At Lurie Children’s, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints — recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

Lurie Children’s and its affiliates are equal employment opportunity employers.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: candidatesupport@luriechildrens.org