Senior Manager- Global Travel Loyalty Partnerships - job 2 of 5

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Join Team Amex and let's lead the way together.

About the U.S. Consumer Services Team

The U.S. Consumer Services Team is responsible for making membership essential by creating and delivering best in class marketing and our suite of differentiated products & lifestyle services (e.g. dining, travel). This team also drives the strategy, sourcing, and delivery of proprietary cash back, cobrand, and membership rewards consumer products and enterprise benefits to American Express members, with a focus on driving daily relevance and backing in their lives.   

About the U.S. Consumer Services – Business Development & Partnerships Team

Within U.S. Consumer Services, the Business Development & Partnerships team is focused on building strong partnerships with great brands that truly differentiate our card products and deliver compelling partner-funded value to our Card Members. This organization is responsible for making membership essential by creating and delivering world class marketing through the sourcing and delivery of relevant, differentiated products & benefits that drive demand and inspire engaged card members to deepen loyalty. The Business Development & Partnerships team is responsible for identifying, negotiating, and launching relevant, new partnerships that deepen Card Member loyalty and membership across the Blue Box.

How will you make an impact in this role?

The Senior Manager, Global Travel Loyalty Partnerships will be part of the Points, Status and Loyalty Innovation team within the Business Development & Partnerships team. The remit for this role includes Membership Rewards and elite tier status partner management for 6 global air partners. This person will play a key role in fostering and maintaining strong relationships with enterprise partners and driving successful business outcomes for American Express and our travel partners.

Responsibilities include leading negotiations, owning partner growth strategy, proactively identifying incremental business development opportunities to deepen existing partnerships, and navigating technical and operational challenges with our partners. This individual will also be expected to support ongoing control management initiatives impacting the partnership space. In addition, the role requires an individual who can navigate the Blue Box, support enterprise initiatives involving these partners, and further the team’s goal of creating a best-in-class travel loyalty program.

This individual will be a results-oriented, team player with a flexible attitude and adept at managing through an amorphous environment and partner set. This individual must be able to understand travel industry trends and changing dynamics with the goal of becoming an SME in this space for our Membership Rewards and premium product business partners. Partner relationships are global, meaning this individual will need to represent the needs of all AXP markets in negotiations and day-to-day partner management (with the support of International Card Services). To excel in this role, a collaborative spirit and can-do attitude are required. Excellent interpersonal and presentation skills (including slide building) are also expected.

The role will require collaboration across multiple global cross-functional teams including: Membership Rewards, Premium Products, International Card Services, Global Network Services, Control Management, Tech, Analytics, Finance, Risk, Legal, Compliance, and Controllership. 

Minimum Qualifications

• Proactive growth mindset with an eagerness to challenge the status quo
• Willingness to support our partners and points transfer program with a winning mindset and sense of urgency to get things done
• Genuine interest in the travel loyalty space, specifically airlines
• Ability to effectively prioritize and manage multiple projects under pressure
• Strong attention to detail (involving operations, compliance, contracts, etc.)
• Excellent interpersonal/influence management skills and experience working across business units, functions and executive levels
• Ability to bring others along and motivate internal teams to work towards a common goal (e.g., negotiating pricing and commercial terms with partners and international markets)
• Excellent oral and written communication skills; strong deck building is expected
• Experience with partner negotiations and external partner relationships is a plus but is not required
• Willingness to strengthen operational controls in place with our partners today to support ongoing control management efforts
• Team player interested in working with an exceptional group of colleagues and partners
• Flexibility to take occasional partner calls outside of non-traditional working hours given global scope of partners

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.