Customer Service Trainer
Company Description
About Us
At Sphirea Plus, we are dedicated to cultivating innovative solutions and strategic growth for businesses across industries. Our mission is to build strong leaders who can guide organizations toward lasting success. With a strong emphasis on professional development and mentorship, Sphirea Plus provides a dynamic environment where ambitious individuals can thrive and make a meaningful impact. Join a company that believes in developing talent from within and shaping tomorrow’s leaders today.
Job Description
Job Description
We are seeking an experienced and motivated Customer Service Trainer to join our team in Austin, TX. In this role, you will be responsible for developing and delivering training programs that improve the performance and productivity of our customer service teams. You will play a critical part in shaping how our team members interact with clients, ensuring high service standards and fostering long-term customer relationships.
Responsibilities
Design, develop, and deliver engaging training sessions for new hires and existing staff.
Evaluate team performance to identify training needs and areas for improvement.
Create instructional materials such as manuals, presentations, and handouts.
Facilitate workshops and ongoing coaching to reinforce service best practices.
Monitor training outcomes and provide feedback to management.
Collaborate with leadership to align training programs with business goals.
Stay current on customer service trends, technologies, and methodologies.
Qualifications
Qualifications
Proven experience as a trainer, preferably in customer service or call center environments.
Strong understanding of adult learning principles and instructional design.
Excellent communication, facilitation, and presentation skills.
Ability to assess training effectiveness and adjust content as needed.
Strong organizational skills and attention to detail.
Proficiency in Microsoft Office and learning management systems.
Bachelor’s degree in Business, Education, Human Resources, or related field (preferred).
Additional Information
Benefits
Competitive salary ($46,000 - $52,000 annually)
Opportunities for career advancement and professional development
Health, dental, and vision insurance
Paid time off and holidays
Collaborative and supportive work environment
On-the-job training and continuous learning opportunities
Average salary estimate
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