Operations Enablement Managaer
Skills
- Experience designing and delivering enablement programs and onboarding at scale
- Proficiency with content and learning management systems (e.g., Guru, Docebo, Articulate 360)
- Strong project and program management skills with meticulous attention to detail
- Ability to synthesize complex cross-functional info into clear, learner-focused content
- Familiarity with QA-informed training and performance analytics
- Comfort adopting modern tools (including AI) to accelerate content development and insights
- Excellent interpersonal and influencing skills for cross-functional collaboration
Responsibilities
- Translate product, policy, and org-level changes into comprehensive enablement plans (training, documentation, comms, QA improvements).
- Design and deliver onboarding, continued education, micro-learning, and skill-building programs using adult learning principles.
- Own and evolve knowledge management strategy to ensure timely, actionable information access for Operations teams.
- Partner with Ops leadership, Product, CX, and People teams to analyze performance trends and address skill or knowledge gaps.
- Lead cross-functional enablement initiatives, owning content development, facilitation, and communications execution.
- Implement tooling, frameworks, and feedback loops to scale enablement impact and measure outcomes.
- Promote a strong learning culture and motivate teams to adopt new skills and processes.
Education
- Bachelor’s degree or equivalent professional experience
Benefits
- Remote-first company with flexible PTO and 12 paid holidays + 1 Alma Give Back Day
- Health insurance (Aetna medical/dental, MetLife vision), FSA and HSA options
- 401(k) plan (ADP)
- Monthly therapy and wellness stipend
- Monthly coworking and work-from-home stipends
- One-time home office stipend
- Parental leave, EAP (Aetna), and financial wellness perks
- Pet discounts and other employee rewards through BenefitHub
Average salary estimate
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