Event Services Operations Support Manager

Overview

Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part-time work that fits your lifestyle—ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement!

Job Description

Allied Universal® is hiring a Operations Support Manager. In partnership with Branch Leadership and functional leadership, the Operations Support Manager is responsible for the day-to-day operations of administrative functions at a such as invoicing, scheduling, client relations, event management, compliance, and interviewing/selection for the Branch for which the Operations Manager is responsible. The Operations Support Manager is solely responsible for the development, upkeep, and maintenance of all systems at the branch level to ensure both contractual compliance and stated financial goals through direct collaboration with the branch leadership, regional management personnel and functional departments.

RESPONSIBILITIES:

• Maintain future work schedules by only assigning appropriately trained personnel; implement and improve detailed tracking staff and their completed training and certifications; develop and implement staffing plans to ensure physical security workforce is prepared for emergency operations as well as long-term growth of the workforce
• Act in an Event Management capacity to ensure effectiveness of event staff to ensure they are meeting vendor and client expectations; develop and implement quality assurance programs; provide expert advice regarding resolution of any shortcomings
• In partnership with Hiring Specialist and Recruiting team maintain active involvement in the recruitment, interviewing, selecting, and training of new employees; participate in the completion of performance appraisals, handling employee grievances or complaints and disciplining employees after consultation with the Branch Manager/General Manager
• Safeguard personnel information as it relates to pay, benefits and performance by ensuring company record keeping is followed
• Establish and maintain an onsite inventory of critical supplies in collaboration with the site team to include but not limited to emergency medical provisions, emergency rations, flashlights, batteries, inclement weather clothing, etc.
• Make independent decisions when assigning personnel to work schedules to match competencies to the specific post while balancing officer utilization to reduce non-billable overtime to meet specified business goals
• Allotment of open work shifts to maximize event staff utilization and reduce non-billable expenses
• Submission of procurement orders
• Make productivity and cost reduction recommendations to management
• In partnership with Branch Manager, ensure accurate and timely submission of 90 Day event calendar.
• Act as back up for Scheduling by creating, modifying, and managing event schedules in ABI to ensure adequate coverage at all times.
• Follow all company policies regarding timekeeping procedures, meal and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy
• Conduct disciplinary and counseling sessions with staff as needed in a proactive and professional manner in partnership with Human Resources as needed; ensure all such issues are documented according to company standards, and that all issues receive proper follow up for resolution
• Initiate termination procedures as needed for voluntary and involuntary separations; execute termination meetings as necessary and complete all follow up documentation according to company standards
• Maintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution; ensure all hiring, counseling, disciplinary and termination procedures are executed in a consistent manner
• Ensure a smooth-running operation by enforcing event specific policies and procedures through proper communication and training; may utilize field training staff to assist in executing event/site training

QUALIFICATIONS:

• Must possess a high school diploma or equivalent
• Prior work experience as a team leader
• Proven ability to influence key business partners
• Ability to build strategic vision and drive organizational change
• Strong organization and planning skills with the ability to work in and define ambiguity/gray areas
• Advanced computer skills and proficiency; proficiency with Microsoft Office and/or Google applications
• Strong inter-personal and networking skills with a strong ability to work in a team environment
• Ability to multi-task, discerns patterns in detail
• Excellent oral and written communication skills
• Ability to think through problems for logical solutions, and remain calm and professional under stress
• Able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies
• Able to work and communicate effectively with all levels of leadership
• Planning and organizing skills
• Problem solving skills
• Coaching, mentoring, motivating skills
• Active listening skills
• Encourage effective teamwork
• Assess and evaluate situations effectively
• Synthesize facts, concepts, principles
• Identify critical issues quickly and accurately
• Compile, sort, and interpret data
• Research, investigate, compile information
• Write informatively, clearly, and accurately
• Setting and achieving goals
• Negotiation skills
• Advanced creativity skills
• Forecasting; predicting skills
• Attention to detail

PREFERRED QUALIFICATIONS:

• Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
• Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field
• Bachelor’s degree in protective service, business, or related field
• Associate’s degree (or 60 credits) in criminal justice with current or prior active military service
• Previous verifiable event security experience
• Previous verifiable private/corporate security experience
• Working knowledge of ABI/WinTeam

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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