Operations Supervisor

Introduction

Join AIT Home Delivery, a leader in last-mile, white-glove delivery for furniture, appliances, and electronics. Be part of a dynamic team that values excellence, teamwork, and career growth. With top-tier training and advancement opportunities, AIT Home Delivery is the perfect place to build your future in logistics!

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. 

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Operations Manager is responsible for establishing and executing company strategy related to domestic and international freight movements through an understanding of industry trends and best practices. Recruit, develop and motivate staff to provide a world class customer experience and meet or exceed client expectations. Insure the station has the necessary tools in place to succeed and expand their business levels in international products lines in a sustained fashion. Work with current and prospective logistics services providers and internal AIT functions to develop the best overall strategy. Execution of those strategies includes establishing, measuring and managing to applicable metrics with service providers, vendors and internal AIT functions to ensure timely and efficient flow of product for AIT.

Responsibilities

• Develop and execute the station’s operations strategy of AIT
• Ensure processes and metrics are in place to insure growth, service and profitability goals are accomplished.
• Manage and communicate with AIT’s carriers insuring best value and service vs objectives. 
• Exhibits strong negotiating skills and execution in Freight Forwarding Carrier Agreements. 
• Ensures providers meet and adhere to the scope of SLA (Service Logistics Agreement) and agreed terms of service. 
• Ability to track performance and develop strategic processes and proactively improve efficiencies and reduce lead time lanes. 
• Continue to build rapport with clients and work to develop new opportunities and create and manage key visual tools and tracking processes.
• Provides coaching and mentoring employees in a broad global environment. 
• Actively support key account operations requirements and insure service execution and reliability.

Qualifications

• Bachelor's Degree in logistics or equivalent experience Required
• 5+ years of international freight forwarding, airfreight and ocean freight, Required
• 3+ years P&L experience, Required and 3+ years of operations supervisory experience and managing a team Required
• 3+ years Previous experience in a diversified freight forwarding industry Preferred
• 3+ years International Freight Forward industry experience Required
• Operational and P&L management of global products and services in a high performance organization. 
• Excellent organization and time management skills. 
• Excellent communication skills both written and oral with the ability to communicate to employees, manager and upper management levels.
• High Advanced Computer Skills
• IATA certified, DG certification Preferred

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.