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Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

The Medical Transport shift supervisor insures that emergency and non-emergency patient transportation and associated communication is performed professionally and efficiently. The scope of services provided by direct reports includes treatment and transportation of patients requiring ambulance service, mental health transportation, wheelchair van transportation, and emergency medical communications. The supervisor monitors daily transportation status in regard to asset accountability to insure that clinical needs nor patient length of stay are compromised. In addition to these primary responsibilities the supervisor must continuously assess staff morale and implement or recommend measures that promote teamwork and "can do" spirit. 
 

Minimum Job Qualifications

• Licensure or other certifications: Georgia Licensed Paramedic.

• Educational Requirements: High School Diploma or GED.

• Minimum Experience: Five (5) years full time EMS experience.

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience: Experience or training in supervision or leadership. 

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Demonstrated knowledge of patient transportation logistics for a multi-campus system

• Clear understanding of the Medicare definition of medical necessity as it relates to ambulance service

• Actively engages in conflict resolution

• Keen understanding of the importance of positively motivating and encouraging staff

• Ability to assess and mitigate risk when making command decisions

• Recognizes the importance of effective communication

• Ability to provide initial troubleshooting of computer and communication related equipment

• Ability to staff any line-level position within Medical Transport in order to avert staffing crisis.

Essential Tasks and Responsibilities

• Receives and schedules all requests for all levels of patient transportation.

• Insures that patients receive timely, safe, and efficient transportation.

• Produces reports that summarize the daily activity of incoming and outgoing patient transportation.

• Effectively facilitates the onboarding of new staff.

• Manages the staffing schedule to allocate resources to the most appropriate location.

• Prepares staff and responds to emergent situations such as "Ambulance Diversion " and "Code Triage." 

• Facilitates early administrative notification of variances as defined by department policy.

• Monitors the compliance of staff with departmental policies, procedures, and directives.

• Insures that variances are accurately reported.

• Provides initial investigation of variances.

• Continually assesses employee relations - rewarding and recognizing those that exemplify the expectations of the department as well as intervening early when expectations are not being met.

• Responds immediately to internal and external customer concerns.

• Oversees the pre-hospital direction of inbound ambulances insuring that destination decisions between Braselton and Gainesville are consistent with campus capability and capacity.
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Physical Demands

• Weight Lifted: Up to 100 lbs, Occasionally 0-30% of time

• Weight Carried: Up to 100 lbs, Occasionally 0-30% of time

• Vision: Heavy, Constantly 66-100% of time

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Frequently 31-65%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Frequently 31-65%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. 

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.