Training and Quality Manager

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

Requisition #:1079

Job Title: Training and Quality Manager

Location: 27130 Telegraph Road Quantico, Virginia 22134

Clearance Level: Active DoD - Top Secret

Required Certification(s):

· Security+

SUMMARY 

The Information Management Division (IMD) is the directorate within DACID responsible for all Information Technology (IT) related activities. IMD is currently in the process of developing and implementing a new Case Management System (CMS). The CMS will continue integrating existing and future core Law Enforcement (LE) information and business enterprise systems into the Criminal Investigative Management Systems (CIMS) environment under the direction of the Chief of Staff of the Army. The objective of this new CMS enterprise environment is to provide US Army LE stakeholders the enhanced capability to rapidly and efficiently manage a variety of LE and Criminal Intelligence (CrimIntel) functions, as well as a broader range of senior executive reporting requirements.

The Training and Quality Manager is responsible for designing, implementing, and overseeing training programs that enhance employee performance and ensure consistent service delivery. This role also manages the quality assurance function by developing evaluation processes, conducting audits, and analyzing data to drive continuous improvement across operational teams.

JOB DUTIES AND RESPONSIBILITIES

· Design and deliver ongoing training to enhance employee knowledge, skills, and performance.

· Collaborate with department leaders to identify training needs and develop tailored content.

· Measure training effectiveness through assessments, feedback, and performance data.

· Manage and maintain training materials, LMS platforms, and related documentation.

· Coach team leaders on best practices for mentoring and skill development.

· Establish quality standards and metrics aligned with mission goals and regulatory requirements.

· Create and manage quality monitoring forms, scoring systems, and evaluation criteria.

· Conduct audits and reviews of team performance, customer interactions, and compliance adherence.

· Analyze quality data and provide actionable insights to improve service delivery.

· Lead root cause analysis for quality issues and develop improvement initiatives.

· Partner with management to ensure corrective actions are implemented and tracked.

QUALIFICATIONS Required Certifications

· Security+

Education, Background, and Years of Experience

· 5+ years of experience in training, quality assurance, or performance management.

ADDITIONAL SKILLS & QUALIFICATIONS Required Skills

· Proven experience designing and delivering effective training programs.

· Familiarity with quality assurance frameworks and continuous improvement methodologies.

· Strong analytical skills and experience with data analysis and reporting.

· Excellent communication, leadership, and project management skills.

· Proficiency in Microsoft Office Suite and Learning Management Systems (LMS).

Preferred Skills

· Experience in a government setting.

· Certification in training or quality (e.g., Six Sigma, ATD, ISO, COPC).

· Working knowledge of adult learning theories and instructional design.

WORKING CONDITIONS Environmental Conditions

· Typical office environment.

Strength Demands

· Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Physical Requirements

Use Hands / Fingers to Handle or Feel; See

Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. 

What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.

We also believe in supporting our employees by offering a competitive and comprehensive benefits package. To explore the benefits we offer, please visit our website under the Careers section.

Happy - Be Infectious.

Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.

Helpful - Be Supportive.

Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.

Honest - Be Trustworthy.

Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.

Humble - Be Grounded.

Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.

Hungry - Be Eager.

Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.

Hustle - Be Driven.

Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities