Implementation Consultant (Payroll)

Position Summary:

The Implementation Consultant (IC) at Workforce Go! plays a hands-on, client-facing role within the Professional Services team, focusing primarily on the delivery and execution of implementation projects. The IC is directly involved in the configuration, testing, and deployment of Workforce Go! HCM solutions. This role is integral in understanding and translating client requirements into effective HCM implementations, providing project-specific consulting, and supporting internal team members throughout each assigned project.

Principal Duties & Responsibilities:

• Client Needs Assessment & Scope Definition:
  Work collaboratively with clients and internal teams to clarify project needs, establish scope, and ensure alignment with business objectives. (Intermediate)
• Data Analysis & Requirements Gathering:
  Conduct research, surveys, and data analysis to develop insights into business and solution requirements, optimizing HCM configuration based on findings. (Advanced)
• Problem Detection & Resolution Strategies:
  Identify and troubleshoot implementation challenges, presenting various solutions and engaging with clients to select the best-fit approach. (Intermediate)
• Solution Development & Recommendations:
  Design and suggest improvements to clients and team members, implementing new procedures and training as needed to support optimized client operations. (Intermediate)
• Documentation & Reporting:
  Maintain up-to-date project documentation, including client requirements, testing protocols, and implementation status reports, ensuring transparency and continuity. (Intermediate)
• Client & Team Communication:
  Communicate effectively with clients and team members, sharing progress updates and insights through presentations, reports, and meetings. (Advanced)
• Process Improvement Suggestions:
  Provide recommendations for improvements in implementation procedures to streamline the client onboarding process and enhance overall client experience. (Intermediate)
• Collaboration with Professional Services Team:
  Actively collaborate with Professional Services team members to ensure consistent support across assigned projects, providing insights and guidance to optimize project outcomes. (Advanced)

Knowledge, Skills, and Abilities Required:

• Client Relationship Management:
  Ability to build and maintain effective client relationships through responsive communication, collaborative problem-solving, and solution-oriented service delivery. (Advanced)
• Analytical & Strategic Thinking:
  Strong analytical skills with a strategic mindset for evaluating client requirements, identifying project improvements, and adapting solutions to meet business goals. (Advanced)
• Communication & Presentation Skills:
  Excellent verbal, written, and presentation abilities, capable of effectively conveying information to clients and team members and facilitating productive discussions. (Advanced)
• Project Management & Multitasking:
  Proficiency in managing multiple tasks independently, with a focus on meeting project deadlines and handling competing priorities in a dynamic environment. (Intermediate)
• Technical Proficiency:
  Familiarity with enterprise applications, web technologies, and SaaS solutions, with the ability to leverage these tools for efficient HCM implementations. (Intermediate)
• Problem-solving & Decision-making:
  Demonstrated ability to address and resolve project challenges, using a structured approach to identify, analyze, and implement solutions. (Intermediate)
• Collaboration & Teamwork:
  Strong interpersonal skills and a team-oriented approach, effectively supporting peers and clients to achieve successful project outcomes. (Advanced)

Credentials & Experience:

• Education:
  Bachelor’s degree in related field or equivalent experience is required.
• Experience:
• 5 + years of experience in professional services or consulting, ideally within the HCM, SaaS, or cloud-based solutions space, with emphasis on payroll. 
• Proven experience in client-facing implementation projects and the ability to adapt best practices to individual project needs.
• Prior exposure and/or knowledge within the industry, including but not limited to workers unions, prevailing wage, and fringe benefits. 

• Additional Requirements:
• Ability to travel as required for client engagements.

NOTE: The pay range for this position is between $70,000.00 - $80,000.00 annually plus bonus potential.

BENEFITS

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k) Matching
• Flexible Spending Accounts
• Health Savings Accounts
• Disability & Life Insurance
• Employee Assistance Program
• LegalShield
• ID Shield
• Commuter Reimbursement Plan
• Tuition Reimbursement 
• Bonus Pay - This position falls under our “Corporate Bonus Plan” which entitles you to a potential bonus payout of up to 10% of your annual salary as an annual bonus, if offered employment.

ADDITIONAL BENEFITS INCLUDE:

• Wellable membership 
• Telescope Health (telehealth) through Accresa
• Intellect (mental health) application
• Employee engagement activities, including voluntary events, raffles, book club, and more!