Strategic Automation Manager

Company Description:

Rewst is a tool designed for Managed Service Providers (MSPs) to streamline and automate their processes, saving valuable time and effort. Our platform helps MSPs achieve big automation wins, resulting in increased productivity and efficiency. We value the flexibility of remote work and enjoy opportunities to collaborate in person on occasion.

As Strategic Automation Manager, you will oversee the AS team guiding them on how, where, and why to apply automation across their business. You’ll coach the Automation Strategists to be strong solution architects/business analyst. Your goal? Drive deep platform adoption, grow automation usage, and help our clients become automation-first organizations.

You’ll work closely with customer success, support, and product teams to bring clarity, confidence, and creativity to every customer engagement.

Responsibilities:

• Technical Acumen: Deep understanding of Rewst platform functionality, APIs, and coding concepts

• Strategic Guidance: Oversee the team as they partner with MSP clients to understand their operations, tools, and goals, then design tailored automation roadmaps. Help define strategy for client success.

• Automation Design: Guide your team in creating and prioritizing high-impact workflows, recommending best practices, and validating feasibility for their clients.

• Team Performance: Monitor team engagement with clients, surface opportunities to deepen platform adoption, and lead regular development opportunities.

• Cross-Team Collaboration: Serve as the bridge between AS, support, product, and success teams to ensure clients get timely, actionable help.

• Advocacy: Educate and inspire teams on the art of the possible – highlighting creative automation use cases and new platform features.

• Expansion Enablement: Support Customer Success and Account Executives with insights to drive upsell and expansion based on automation growth.

• Feedback Loop: Capture and relay product feedback from team members to influence roadmap prioritization.

Requirements:

• 3–5+ years as a leader in a technical customer-facing role (TAM, Solutions Consultant, Sales Engineer, Automation Specialist, or similar).

• Strong familiarity with MSP tools and processes (e.g., PSA, RMM, billing, ticketing, onboarding, NOC/SOC workflows).

• Able to analyze processes, ask relevant and clarifying questions, and map automation opportunities to business value.

• Experience with scripting, automation tools, or low-code platforms is a strong plus (e.g., Rewst, PowerShell, Zapier, UiPath, etc.).

• Highly organized with strong communication and facilitation skills—you translate technical complexity into business clarity.

• Curious, creative, and comfortable leading strategic conversations with C-level leaders and operational staff alike.

• Ability to obtain and maintain required product certification(s).

Why Join Us: 

• Opportunity to make a significant impact in a fast-growing startup environment

• Collaborative and inclusive culture that values creativity, diversity, and innovation 

• Competitive compensation package, including equity options and benefits

• Flexible work arrangements and a supportive work-life balance