Channel Operations Associate

About Adaptive
Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks, founded by Brian Long and Andrew Jones—proven entrepreneurs behind Attentive (Forbes Cloud 100, $10B+ valuation) and TapCommerce (acquired by Twitter). In 2025, Adaptive raised $55M, led by a16z and the OpenAI Fund, marking OpenAI's first-ever cybersecurity investment.

As generative AI drives new cyber threats, Adaptive is building the defense layer every organization needs. Our platform combines personalized security training, AI-driven attack simulations, and automated threat triage, all powered by the Adaptive Risk Intelligence Engine to quantify human risk at the individual level. Trusted by top banks, tech companies, and healthcare organizations, we protect teams from emerging threats like deepfakes, smishing, and voice scams. With a solid product foundation and a $200B+ market to transform, we're just getting started.

The Role
We’re looking for a Channel Operations Associate to support Adaptive’s rapidly growing Partnerships team. In this high-impact, process-driven role, you’ll build and refine the operational backbone that keeps our Channel Sales motion running smoothly at scale. Reporting directly to the SVP of Partnerships, you’ll own the systems, workflows, and guardrails that enable partner success and help our revenue teams move quickly and accurately.

You’ll thrive here if you enjoy solving operational challenges, streamlining processes, and collaborating across teams to keep a high-growth organization aligned. In this role, you’ll be a critical contributor to our mission of protecting organizations from the next generation of AI-powered cyber threats.

What You’ll Do

• Drive New Leads: Map customer and partner data to identify high-potential prospects and uncover new joint opportunities.

• Support Marketing: Create tailored marketing collateral that help partners generate new leads and build demand.

• Prepare for Demos: Equip Account Executives and partners with demo accounts and personalized collateral to set them up for successful customer presentations.

• Own Salesforce Reporting: Maintain clean, accurate Salesforce data and build reports and dashboards that give the team clear, actionable insights.

• Manage Partner Portal: Deliver a well-organized, up-to-date portal experience that makes it easy for partners to access the resources they need.

• Coordinate Partner Incentive Program: Run the end-to-end workflow—from eligibility tracking to documentation and approvals—to ensure partner incentives are delivered accurately and on time.

• Lead Special Projects: Evaluate new tools, help build training assets, develop presentation materials, and identify AI-driven ways to improve internal processes.

Who You Are

• Organized: Know how to prioritize what matters most and stay on top of details in a fast-paced, high-growth environment.

• Resourceful: Take ownership, learn quickly, and enjoy building or improving processes that help teams work more efficiently.

• Experience with Salesforce: Value clean, accurate data and enjoy creating reports and dashboards that turn information into actionable insights.

• Collaborative: Navigate cross-functional work with ease, keeping teams aligned through clear, consistent communication.

• Motivated by Impact: Energized by work that directly supports partners, strengthens the sales engine, and drives measurable revenue growth.

What We Offer

• Strategic Role: A chance to play an important part in one of the most exciting and fast-growing cybersecurity startups in the world.

• Equity & Growth: Equity in a high-upside, venture-backed company led by experienced founders.

• Comprehensive Benefits: Premium medical, dental, and vision coverage to support your health and well-being.

• Culture of Excellence: A high-performance environment that values speed, precision, and true ownership.

• Collaborative Environment: An in-office team across New York, San Francisco, and Los Angeles, united by a mission to build something that truly matters.

If you are high-agency and motivated to help build a world-class company, we want to hear from you. Join us in our mission to outsmart AI-powered threats and protect organizations around the world.