Supervisor - Operations, Administration, West FL, South Division

Executive Job Description: Supervisor - Operations, Admin & Facilities 

Division: North America, South 

Reports To:  Manager - Operations, Admin & Facilities 

Summary: 

The Supervisor - Operations, Admin & Facilities reports to the Manager - Operations, Admin & Facilities and will support driving divisional success by being focused on attracting and retaining top talent and streamlining office operations to maximize quality and efficiency while reducing costs. As a key contributor to a high-performance culture, the Supervisor promotes operational excellence, team accountability, and alignment with Acrisure’s client-focused values. In doing so, playing a key role in fostering a positive environment and culture to ensure an exceptional customer and employee experience across offices in the South Division. 

Scope:  

The Supervisor - Operations, Admin & Facilities supports operational strategies by managing workflows, leading teams, overseeing facilities, and implementing policies for seamless workplace support across the division. This role ensures high-quality service delivery, monitors key metrics, and promotes a culture of accountability and operational excellence in alignment with Acrisure’ s values. 

Essential Responsibilities: 

• Team Development & Culture: Foster a positive, client-centric culture by modeling accountability, collaboration, and inclusion. Provide coaching, support skill-building, and promote professional development to strengthen team engagement and performance. 

• Performance Support: Monitor individual and team performance metrics, identify gaps, and offer real-time feedback and support. Assist in anticipating team needs to maintain workflow momentum and service quality. Connects with Manager to relay real-time feedback for teams for increased visibility.  

• Compliance & Risk Mitigation: Ensure team adherence to company policies, procedures, and regulatory standards. Identify potential risks and contribute to the development of consistent practices that reduce exposure. 

• Operational Execution: Lead the day-to-day execution of workflow improvements and process enhancements. Promote the use of best practices and standard operating procedures to ensure high quality service and efficiency. 

• Office Operations Management: Act as the primary point of contact for office coordinators in your territory for operational support. As well as ensuring they are properly supplied, serviced, and maintained to Acrisure’s standards. 

• Facilities Management: Responsible for successfully managing and coordinating real estate strategies for office locations, office expansion, consolidation, and decommissioning. While Overseeing logistics for office moves, headcount planning, and employee seating assignments. 

• Events & Operations: Overseeing coordination of onsite events, meetings, conferences, interviews, orientations, training sessions, and other activities.  

• Special Projects: Identifying resources and overseeing support of special projects. 

• Cross-Functional Collaboration: Manage communication within the division, including workflow/policy changes, appointment coordination, and report distribution. 

• Technology & Process Improvement: Support adoption of operational technologies and tools to drive automation and scalability. Help identify process optimization opportunities and ensure team alignment with operational strategies. 

Essential Qualifications: 

• Bachelor’s degree in business administration or related field is preferred 

• Minimum of 3 years of progressive experience in the insurance and/or financial services industries 

• Proven experience in managing and supporting teams, implementing process improvements, and driving operational excellence. 

• Self-motivating and has the ability to motivate others to achieve and excel in a fast-paced, dynamic environment. 

• Excellent business and people decision-making skills and problem-solving abilities 

• Model positive energy and handle stress in the face of challenges and deadlines. 

• Excellent leadership and coaching ability 

• Adept at cultivating and growing productive, long-term relationships. 

Travel: 

• Up to 25% of time required