Omnichannel Experience Lead - AbbVie Patient Services & Specialty

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

The Account Director, BU Lead manages a team of Omnichannel Leads in the Digital Lab who are responsible for overseeing client relationships and driving digital innovation to meet the goals of the brands across the Business Unit (i.e., NEC, Immunology, etc.) while also taking on an Account Management role for a specific Brand.

Responsibilities:

• Manage and Nurture Brand Team Relationships: Cultivate and strengthen relationships with brand teams across the Business Unit, ensuring their satisfaction and alignment with both their business needs and the services provided by the Digital Lab.
• Leverage Digital Solutions for Brand Enhancement: Develop a deep understanding of brand objectives and guide them in leveraging relevant digital lab solutions to achieve their business goals. Seek out opportunities to implement digital solutions across the Business Unit, optimizing their performance and impact.
• Strategic Leadership: Oversee the development and execution of innovative digital lab strategies that enhance client engagement and drive measurable results, including the planning and delivery of digital lab projects, ensuring they are completed on time, within scope, and exceed client expectations.
• Track Digital Lab Workflow and Ensure Consistency: Track the Digital Lab work intake process, ensuring a uniform approach to identifying and addressing BU Brands needs efficiently and effectively.
• Provide indirect leadership and management to Digital Lab team members aligned with the business initiatives they are leading.  Brief the Digital Lab cross functional team when new business challenges exist, brainstorm and co-create solutions, package up and recommend solutions to brand marketing.

• Bachelor’s degree in business, marketing, communications, or a related field
• Minimum of 8 years in digital marketing or related experience
• Proven experience as an Account Director/Omnichannel Experience Lead or similar role in a digital or advertising agency
• Strong understanding of digital marketing, technology trends, and innovation processes
• Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain client relationships
• Demonstrated ability to manage complex projects with cross-functional teams
• Experience in managing budgets and financial objectives

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
• This job is eligible to participate in our short-term incentive programs. ​
• This job is eligible to participate in our long-term incentive programs​

​Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html