Customer Excellence Director, Intercontinental

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

• Develop and integrate strategies across Commercial Operations to review/improve business and strategic planning processes in order to improve general business performance.
• Lead key cross functional projects and liaise cross-functionally in order to identify opportunities and projects that deliver increased efficiency, product sales, productivity and/or value to customers.
• Assess performance against business KPIs, drive effective sales incentive models, train sales force and other appropriate in-field/office based roles on concepts, processes, methodology, and benefits of state of the art and innovative systems (i.e. SFE, CRM, No Limits, etc.) to continuously improve performance.
• Drive primary/secondary market research efforts in order to support Commercial Operations teams to achieve higher marketing and sales impact.
• Review and critically evaluate Brand Planning process in order to improve business impact of brand strategy and tactics; plan and coordinate timelines/date commitments for LRP, NNLRP, S&OP, etc.
• Develop, lead and coach direct reports
• As member of the Affiliate Management Team role model AbbVie WWW behavior.
• Lead Future Fit implementation in order to achieve excellence.

Significant Work Activities -Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Qualifications:

• Bachelor’s degree or equivalent
• Relevant experience with proven track record of success in senior sales, customer and/or business excellence/SFE and project management roles
• Ability to clearly communicate strategy into implementation tactics
• Ability to analyze data to leverage market insight from internal and external sources into powerful insights.
• Proven track record of successful leadership, management and coaching of teams and individuals, and in having developed talent and performance managed low performers.
• Solid knowledge of the broader healthcare environment and knowledge of commercial aspects.
• Solid knowledge on finance principles, CRM, and Sales Force Excellence tools and systems.
• English language proficiency verbally and in writing (for all non-English speaking countries)
• Preferred:• Experience in ETMS tools.• Proven track record of having achieved extraordinary business results and of having successfully managed significant change.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html