Director, Product Operations

About the role:

We are seeking a seasoned Director, Product Operations to join our fast-growing org. This position is responsible for building the connective tissue between Product, Engineering, Finance, RevOps and our Go-to-Market (GTM) functions - ensuring that strategy translates into impact, and that our teams have the processes, tools, and insights to excel.

In this role, you will lead the design and execution of product operating frameworks, help evolve our organizational operating model and structure, and help architect our evolution from a sales-led R&D fintech organization to a growth-oriented, product-led culture. 

This is both a builder and influencer role — ideal for someone with strong systems thinking, impeccable organizational skills, and the ability to partner with senior leaders to make high-impact change happen.

This role begins as a senior individual contributor position with exciting potential to evolve into people management as our team grows. We're seeking someone who can excel independently today while having the leadership skills and enthusiasm to potentially build, recruit for, and lead a high-performing Product Operations team as business needs develop.

If you thrive at the intersection of strategy and execution, and you love building operational systems that help organizations scale, this is your opportunity to lead transformation at one of the most exciting companies in fintech. This is a senior individual contributor role that sits within our Business Operations team and is matrixed to the Chief Product Officer.

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

• Own all Product operating processes — including architecting the prioritization process, opportunity assessment, as well as maintaining a living, organized product roadmap.
  
  
• Drive quarterly and annual OKR setting, progress tracking, and accountability for Product.
  
  
• Lead quarterly planning processes with Engineering and cross-functional partners to align priorities and resources.
  
  
• Partner with Data Intelligence to ensure Product Scorecards, Customer Value Metrics, and dashboards are in place to measure impact and fuel experimentation.
  
  
• Build and maintain centralized planning frameworks — including launch readiness, commercialization planning, and QBR reporting.
  
  
• Oversee QBR, VCP and board content creation, slide generation, and coordination of updates with senior stakeholders.
  
  
• Facilitate processes for timely delivery of business-critical analyses (e.g., financial performance by product, churn driver trends, buy/no-buy decisions, and customer feedback synthesis).
  
  
• Introduce and integrate new tools and norms (including AI) to improve product operations efficiency
  
  
• Act as the Product voice within Business Operations, advocating for product priorities among company-wide initiatives.
  
  
• Ensure smooth operational workflows between Product, GTM, and Operations functions, reducing friction and clarifying roles.
  
  
• Collaborate with SalesOps and MarOps to support growth initiatives requiring close Product partnership.
  
  
• Hold teams accountable to agreed-upon processes and best practices.

About you:

• 10+ years of experience in product operations, business operations, GTM strategy, or management consulting — preferably in high-growth B2B SaaS environments.
  
  
• Deep knowledge of the end-to-end product lifecycle, from ideation to adoption and retention.
  
  
• Demonstrated success in driving cross-functional alignment and execution without formal authority.
  
  
• Strong analytical orientation — able to synthesize qualitative and quantitative data into actionable insights.
  
  
• Skilled in process design, program management, and operational improvement in complex, distributed organizations.
  
  
• Executive presence with excellent communication skills — capable of influencing and aligning senior stakeholders.
  
  
• Fluency with tools such as Salesforce, Jira, Confluence, and analytics platforms (e.g., Tableau, Looker)
  
  
• Background in management consulting or internal strategy roles is highly advantageous.
  
  

Leadership experience — either as a people manager or in leading cross-functional initiatives, with demonstrated ability to recruit, develop, and retain high-performing talent

Why 8am 

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

Here’s how we support our 8Team:

• Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
• Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
• Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
• Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
• Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
• Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
• Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.

At 8am, we don’t just offer benefits—we create an environment where people can thrive, grow, and make a real impact every day.

Diversity, equity & inclusion at 8am

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. 

Security advisory

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology.  As such, our Talent Acquisition Team only follows legitimate hiring practices.  We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process.  All interviews take place over phone call, Zoom/Google Meet or in person.  All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.