Head of Operations

At Zoomo, our vision is to transition every commercial urban mile to light electric vehicles (LEVs) to build sustainable and more equitable cities. To that end, we are building the world’s most convenient, affordable, and safe LEV platform.

In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >200 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully deploys these solutions around the world. We operate across the USA, UK, Europe, Canada and Australia. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.

The Role

We're looking for an operations leader to help take our North American business to the next level. This role will drive strategy through execution across our toughest operational problems. We're looking for a rockstar who can move at a fast pace and build world-class operations that scale. This person will have the opportunity to scale our business presence and teams in the region.

In this role, reporting directly to our Global VP of Operations, you can expect to -

• Design and execute winning operational strategies for the growth and profitability of our North American B2C and B2B operations. This role requires a combination of operational expertise, problem-solving skills and a growth-oriented mindset.
• Hire, train, and manage a great team that will help build our legacy.
• Starting with our existing operations in NYC and Toronto, you will design our expansion strategy for existing and new cities across the region.
• Set global standards for our key operational metrics - fleet availability, cost optimisation, customer and employee satisfaction.
• Lead safety initiatives and programs to ensure we continue to keep riders and employees safe at scale.
• Design a culture of performance that allows us to score goals and develop an employer-of-choice brand.
• Coordinate strategies and processes with our global central departments.

• 5+ years of operations and team management experience at a fast-growing company. Bonus points for any B2C or B2B business development experience!
• You have a track record of operational excellence. Your previous employers would vouch that you’re consistently a top performer.
• They would describe you as a leader who sets a high standard of excellence and gets the most out of your teams.
• You have recruited and managed front-line workers and know how to adapt to all levels.
• Scoring goals is one of our values. You have a track record of tapping into your competitive nature to win.
• You have a bias for action. You understand that once you’ve supported your hypothesis, real learning begins when you engage with the problem or opportunity directly.
• You have an insatiable curiosity. You get excited learning about topics that others might find boring, and "Why?" is one of your most common phrases. You’re known as someone who picks things up quickly.
• You’re comfortable at any "altitude" and you take pride in everything you do. It doesn't matter if it’s sitting in a workshop to learn how to change tires faster or crushing a presentation for a global enterprise partner.
• You're no stranger to a fast-paced environment. You've worked at a company in scale mode before and wouldn’t want it any other way. Bonus points for micromobility experience.
• Humility is something that comes naturally to you. You’re a born collaborator and you care about getting to the right answer more than who came up with it.

We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:

• Base salary range $130,000-$150,000 plus bonus scheme
• Benefit from the company's success, through equity options - giving you ownership in and financial upside to the company’s long term success
• Global and country-specific benefits packages
• Flexible working that is focussed on the delivery of OKRs
• Get to know our product by using one of our e-bikes
• Annual learning and development allowance
• Mental wellbeing support
• Working with a switched on team that strives to make the streets greener

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.

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