Lead Data Center Technician

About our Company:

Based in Denver, Colorado, Cologix is North America's leading network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 45+ digital edge and ScalelogixSM hyperscale edge data centers in 12 markets across the United States and Canada along with a carrier-dense ecosystem of 710+ networks, 360+ cloud providers, 30+ onramps and seven Internet exchanges.  We provide our nearly 2,000 customers with direct access to our local operations teams, resulting in strong partnerships enabled by exceptional operational support and unparalleled customer service. Backed by one of the largest North American infrastructure funds, Cologix's experienced leadership team, certified staff and commitment to ESG initiatives help form a culture that values our people, our environment and our clients.

About the Position:

The Datacenter Lead Technician is responsible for the daily operations and maintenance of the Datacenter. Performs or delegates all tasks associated with the installation, acceptance and maintenance of a variety of Telecommunication equipment. Responsibilities range from installation of cabinets, equipment, cross-connects, power circuits, performing remote hands requests, and managing vendor maintenance of all critical infrastructure equipment. Project installation, testing and troubleshooting of Telecommunication infrastructure components including but not limited to Ladder rack, Fibre Guide, MDF, IDF, switches, routers and related cabling.

• Provides technical consultation, coaches, trains, mentors and supervises work of personnel. Accountable for all Data Centre results and network assets
• Manage all installs against aggressive schedules
• Ensure that best practices are adhered to in areas of cabling and documentation. Conforms to TIA-942 and BICSI standards
• Install cable runs, patch panels and cross connects. Performs cable lacing as per the Datacenter standards
• Installs, provisions, tests, and maintains DS0 thru OC12 services, and equipment in support of network and customer requirements. Diagnoses, troubleshoots and repairs customer and network circuits
• Responsible to lead the troubleshooting process and repairs in case of events or equipment failure. Makes recommendations to prevent reoccurrence of such events
• Validates all equipment is in good working condition and follows PM schedules for all equipment such as Generators, ATS, UPS, PDUs, Chillers, Dry Coolers, CRAC, CRAH, and all related equipment
• Review and approve all facilities maintenance tasks/MOPS as part of change management system
• Coordinate with multiple vendors for work such as preventive maintenances, capacity expansion, large customer installs, etc.
• Registers customers and maintains SAE-16 security controls
• Monitors and responds to security, environmental, equipment monitoring systems
• Responsible for asset management: process deliveries and replenishes consumables
• Takes readings off of equipment (Electrical and Cooling) and maintains the related reports
• Manage and track capacity of MMR, MDF, IDF, patch panels and cables.
• Maintain detailed site documentation of customer cross-connects and power circuits
• Execute customers’ support requests ranging from server reboot to complex telecommunication equipment troubleshooting and updates order management system
• Interacts with different organizations, customers, vendors, contractors, and building management to provide a high level of customer satisfaction
• Participate in regular facilities audits
• Participate in pre-sales engineering of solutions
• Participate in facilities post incident reviews as required
• Participates in Operational Reviews to insure all metrics are within SLAs

• Minimum 5-7 years’ experience in similar critical facilities
• Bachelor’s degree in Engineering, Computer Science or Telecommunication, work experience considered in lieu of degree
• Electrical certifications a plus
• Needs to have functional knowledge of Inside Plant (ISP) disciplines; fibre optic and electrical cabling, labeling and lacing conforming to Telecom industry standards. Strong technical and mechanical background with experience on the latest generation transport gear, critical infrastructure (Generators, HVAC systems, high-voltage electrical systems, DC Power Plants, etc.) found in Telecommunications facilities.
• Very good understanding of IT systs including but not limited to servers and network systems
• Knowledge of MSOffice
• Autonomous with team spirit
• Excellent written and verbal communication skills
• Comfortable working in a fast paced 24*7 environment

Benefits:

We offer a competitive benefit package for full-time employees that includes:

Medical, dental, and vision insurance

Flexible spending account options

Non-accrued PTO

Company paid holidays

401k Retirement Plan

Short- and Long-Term Disability

Employee Discount Marketplace

Employee Recognition Platform

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Cologix is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.  If you need assistance in applying for any of our open positions, please contact us at [email protected] or call 720-940-2551. 

The California Consumer Privacy Act (“CCPA”) creates privacy rights relating to the collection, sale, disclosure, and deletion of consumers’ personal information. The CCPA requires businesses to provide consumers, including job applicants and employees, with information about their rights, including a description of the categories of personal information to be collected and the purpose for which the information will be used. For additional information regarding your rights, including a description of the categories of personal information to be collected and the purpose for which the information will be used, please see https://cologix.com/privacy-policy/.

Cologix’ data centers are ISO 27001:2022 certified. ISO 27001:2022 certification and the Cologix portfolio of information security, information privacy and other industry recognized certifications represents our dedication to insuring the Confidentiality, Integrity and Availability of company and customer information systems and assets. At Cologix, information security is everyone’s responsibility. Cologix employees are responsible for:

 Understanding and following Cologix' information security, cybersecurity and privacy policies, procedures, and standards.

Ensuring conformance to all information security, cybersecurity and privacy policies, procedures, and standards.

Remaining vigilant and reporting any suspicious activity or possible vulnerabilities, weaknesses, threats, or breaches in Cologix information security to company information security and privacy officers.

Actively participating in Cologix’ efforts to maintain and improve information security