Data Center Operations Manager

About our Company:

Based in Denver, Colorado, Cologix is North America's leading network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 45+ digital edge and ScalelogixSM hyperscale edge data centers in 12 markets across the United States and Canada along with a carrier-dense ecosystem of 710+ networks, 360+ cloud providers, 30+ onramps and seven Internet exchanges.  We provide our nearly 2,000 customers with direct access to our local operations teams, resulting in strong partnerships enabled by exceptional operational support and unparalleled customer service. Backed by one of the largest North American infrastructure funds, Cologix's experienced leadership team, certified staff and commitment to ESG initiatives help form a culture that values our people, our environment and our clients.

About the Position:

Cologix is looking for a highly motivated individual who will lead, direct, and plan Cologix’s 24X365 colocation and interconnection operations. The Data Center Manager is responsible for the daily operations and maintenance of the colocation data centers. Performs or delegates all tasks associated with the installation, acceptance, and maintenance of a variety of HVAC, power, security, and communications equipment.  This individual will also be responsible for the following tasks: developing and implementing goals, objectives, and priorities as communicated by Operations Management; analyzing data, and developing solutions regarding administrative, organizational, and operational problems. This individual will be specifically accountable for all operational results (including operations personnel and colocation and network assets) relating to the Data Center operations.

• Manage all aspects of the data center operations.
• Oversee the operations of a 24X365 data center, customer order installations, customer access, infrastructure, and active and passive network equipment.
• Assist with capacity planning, continuous improvement metrics and management, and interact with advanced operations and technical equipment support engineers.
• Oversee that all procedures/policies are enforced and ensure that best practices are adhered to in areas of power, cooling, labeling, data cabling, and conform to TIA-942 and BICSI standards.
• Manage installs against aggressive schedules.
• Validate that requests are handled in a timely manner and documented in the ticketing system.
• Maintain detailed and up to date site documentation such as floor/cabinet layout, electrical panel inventory, etc.
• Be accountable for all interconnection services including installation, restoration, and maintenance of Meet Me Rooms, fiber optic cabling, fiber optic patch panels, CAT 6A STP cabling, CAT6A patch panels, MDFs, IDFs, and customer fiber optic and copper cross connects.
• Coordinate shipping and receiving tasks.
• Be responsible for the installation and maintenance of all mechanical, electrical, security (including security cameras) and fire systems and the installation and maintenance of passive DWDM systems, metro fiber optic cable systems and MPLS routers and switches.
• Manage and track capacity such as cabinet/space allocations, UPS and cooling plant loads.
• Plan new customer installs including cage designs, cabinet assignments, power provisioning etc.
• Participate in the change management process to approve facilities maintenance tasks/MOPS.
• Participate in developing site specific MOPs, SOPs, and EOPs.
• Manage to Cologix performance metrics and participate in Operational Reviews to achieve industry leading SLAs.
• Participate in pre-sales tours and solutions designs for prospective customers.
• Maintain high cleanliness standards throughout the Datacenter.
• Evaluate overtime, shift-strategies and usage of contract employees.
• Interact externally with customers, vendors, and peers requiring influence, negotiation, and presentation skills.
• Interacts with different organizations, customers, vendors, contractors, and building management to provide a high level of customer satisfaction.
• Evaluate plans and promote operational efficiency. Demonstrate a passion for continuous improvement to improve customer experience, SLAs, colocation facility uptime and network availability. Participate in regular facilities audits.
• Focus on power cost reduction opportunities including commercial solutions as well as power utilization reduction management techniques, particularly cooling efficiency improvements throughout the Ashburn facilities.
• Ensure that all customer support and other Operations services meet or exceed established standards for quality and time.
• Other duties and special projects as assigned 

• 5+ years of experience.
• Education Level: Bachelor's Degree or equivalent experience required (preference given to Engineering and Computer Science Degrees)
• Field of Study: Electrical, Mechanical and/or Operations, Engineering, Computer Science, Physics, Mathematics, or similar fields. Combinations of education and experience will be considered.  
• Good leadership and experience in supervising small teams.
• Vast experience with Datacenter infrastructure such as Generators, ATS, UPS, PDUs, Chillers, CRAC units, Dry Coolers, etc.
• Understanding of IT systems, Telecommunication equipment and cabling.
• Ability to read and comprehend single line diagrams.
• Excellent written and verbal communication skills.
• Microsoft Office software applications.
• Trouble ticketing system, customer order, purchase order management, budgeting, and expense management.
• Microsoft Project or other construction project management software 

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Cologix is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.  If you need assistance in applying for any of our open positions, please contact us at [email protected] or call 720-940-2551. 

The California Consumer Privacy Act (“CCPA”) creates privacy rights relating to the collection, sale, disclosure, and deletion of consumers’ personal information. The CCPA requires businesses to provide consumers, including job applicants and employees, with information about their rights, including a description of the categories of personal information to be collected and the purpose for which the information will be used. For additional information regarding your rights, including a description of the categories of personal information to be collected and the purpose for which the information will be used, please see https://cologix.com/privacy-policy/.

Cologix’ data centers are ISO 27001:2022 certified. ISO 27001:2022 certification and the Cologix portfolio of information security, information privacy and other industry recognized certifications represents our dedication to insuring the Confidentiality, Integrity and Availability of company and customer information systems and assets. At Cologix, information security is everyone’s responsibility. Cologix employees are responsible for:

 Understanding and following Cologix' information security, cybersecurity and privacy policies, procedures, and standards.

Ensuring conformance to all information security, cybersecurity and privacy policies, procedures, and standards.

Remaining vigilant and reporting any suspicious activity or possible vulnerabilities, weaknesses, threats, or breaches in Cologix information security to company information security and privacy officers.

Actively participating in Cologix’ efforts to maintain and improve information security