Technology & Shipping Operations Manager
About AnsibleHealth
AnsibleHealth is a healthcare technology company dedicated to improving patient care through innovative digital solutions. We provide specialized tablets and networking equipment to patients, enabling remote healthcare delivery and monitoring. As we scale our operations, we're seeking a dedicated professional to manage our technology provisioning and shipping operations.
Position Overview
Title: Technology & Shipping Operations Manager
Location: In-person 5 days/week on-site at Orbit partner facility in St Marys, OH
Employment Type: Full-time
Reports to: Director of Operations
The Technology & Shipping Operations Manager will be responsible for the end-to-end provisioning of patient technology equipment, ensuring devices are properly configured, secure, and ready for deployment. This role combines technical provisioning expertise with inventory management and operational excellence.
Key Responsibilities
Device Provisioning (40%)
Configure and provision GL.iNet routers for patient connectivity
Set up Samsung tablets with AnsibleHealth kiosk application
Apply Knox security profiles and ensure proper device management
Perform quality assurance testing on all provisioned equipment
Maintain provisioning station equipment and troubleshoot technical issues
Data Security & Compliance (20%)
Ensure all devices are free of Protected Health Information (PHI)
Implement and maintain data sanitization procedures for returned devices
Document compliance with HIPAA and security protocols
Manage secure disposal of devices that cannot be redeployed
Inventory Management (25%)
Monitor and maintain optimal inventory levels for all technology products
Coordinate with procurement team to prevent stockouts
Track device lifecycle from receipt through deployment
Manage relationships with suppliers and vendors
Implement and maintain inventory tracking systems
Shipping & Logistics (15%)
Coordinate timely shipment of equipment to patients
Manage shipping documentation and tracking
Handle returns processing and device assessment
Optimize packaging procedures to minimize damage
Work with shipping partners to resolve delivery issues
Required Qualifications
Technical Skills
Experience with network device configuration and management
Familiarity with mobile device management (MDM) systems
Basic understanding of networking concepts (DHCP, WiFi, etc.)
Proficiency with Windows\Mac computers, Android Tablets, and web-based admin tools
Ability to follow detailed technical documentation
Professional Experience
2+ years in IT operations, logistics, or similar role
Experience with inventory management systems
Track record of maintaining quality standards in repetitive tasks
Healthcare technology experience preferred but not required
Core Competencies
Attention to Detail: Ability to maintain accuracy across high-volume provisioning
Organization: Strong skills in managing multiple priorities and deadlines
Problem-Solving: Capability to troubleshoot technical and logistical issues
Communication: Clear written and verbal communication with technical and non-technical stakeholders
Reliability: Consistent on-site presence and dependable work output
Working Conditions
5 days per week on-site at Orbit facility
Physical requirements include:
Ability to lift and move packages up to 25 lbs
Standing/sitting for extended periods during provisioning
Manual dexterity for device setup and cable management
What We Offer
Competitive salary commensurate with experience
Comprehensive health, dental, and vision insurance
401(k) with company matching
Professional development opportunities
Chance to make a meaningful impact on patient care
Collaborative environment with cutting-edge healthcare technology
Success Metrics
99%+ accuracy rate on device provisioning
Zero PHI breaches or security incidents
Maintain <24 hour turnaround on device provisioning
Inventory accuracy of 98% or higher
Customer satisfaction scores for equipment quality
Average salary estimate
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Ansible Health offers services such as copd fundamentals, coping with copd, dme and oxygen, inhaler technique, respiratory focus, breath training, inspiratory muscle rehabilitation, airway clearance and pulmonary, hygiene, exercise and physical ac...
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