Senior Sales Manager, Customer Success
Skills
- Proven sales leadership and people management experience
- Strong operational and process-orientation to create repeatable sales playbooks
- Excellent coaching, communication, and stakeholder management skills
- Data-driven approach to measure team performance and identify improvement opportunities
- Ability to balance hands-on execution with strategic planning
Responsibilities
- Hire, train, develop, and retain managers and individual contributors on the Onboarding Sales team
- Set targets, track performance, and hold the team accountable to revenue and operational goals
- Implement and iterate on scalable onboarding processes to accelerate time-to-value for new customers
- Lead cross-functional initiatives with product, ops, and account management to improve workflows and outcomes
- Coach and mentor direct reports through regular 1:1s, performance reviews, and career development plans
- Analyze team metrics and convert insights into tactical improvements and strategic adjustments
- Create and maintain a positive, inclusive culture focused on learning, collaboration, and high performance
Education
- Bachelor’s degree preferred or equivalent professional experience
Benefits
- Flexible hybrid work environment (SoHo location)
- Unlimited vacation
- 100% paid employee health benefit options (medical, dental, vision)
- Commuter benefits
- 401(k) with employer match
- Corporate wellness programs (Headspace, Peloton)
- Sabbatical leave (after 5+ years)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch, beverages, and snacks
- Employee Resource Groups and community clubs
- Great Place to Work certified environment
Average salary estimate
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Our mission is to give power to the patient. We believe there’s no better way to help you have the great healthcare experience you expect and deserve.
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