Principal Product Manager - job 1 of 3

About the team

At Zillow, we are dedicated to empowering our customers to embark on the next chapter of their lives. Currently, over 65% of potential home buyers in the U.S. utilize Zillow throughout their home buying journey. Our goal is to revolutionize the homebuying process by creating a unified shopping experience that allows buyers to navigate from envisioning homeownership to finalizing the purchase, all within the Zillow app.


Zillow Home Loans (ZHL) offers cutting-edge lending solutions and a seamless financing experience to aid buyers in making well-informed financial decisions and realizing their homeownership aspirations. Our team develops innovative products that help buyers improve their ability to buy and streamline the financing process, reducing time, effort, and stress associated with purchasing a new home.

About the role

As a Principal Product Manager at Zillow Home Loans, you’ll lead the vision and strategy for AI-powered solutions that reshape the mortgage experience—from shopping to getting the keys. Leveraging Zillow’s unique ecosystem of technology, data, and services, you’ll build products that help buyers increase affordability, reduce costs, and gain clarity throughout the financing journey.

You’ll drive innovation by:

• Applying AI to personalize financing options, anticipate borrower needs, and automate complex workflows

• Taking ownership and creatively solving challenging customer and business problems

• Prioritizing opportunities based on impact to buyers and alignment with Zillow’s mission

• Designing intelligent borrower experiences that use AI to surface relevant insights at the right time

• Building scalable, AI-powered tools that drive efficiency, consistency, and transparency throughout the mortgage process

• Partnering closely with engineers and  machine learning scientists  to explore and implement machine learning and generative AI solutions

• Leading go-to-market efforts across cross-functional teams; testing strategies and iterating to meet business goals

• Leveraging both technology and operations—augmented by ML—to streamline and elevate the customer journey

• Fostering a culture of experimentation, continuous improvement, and data-informed decision making

• Partnering closely with engineering, design, and operations leaders to align strategy with execution

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $186,700.00 - $298,300.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

You are an experienced product leader with a proven track record of launching AI and ML products that grow in scope, complexity, and impact. You excel at applying emerging technologies—including AI and machine learning—to innovate, disrupt the status quo, and deliver meaningful value to customers.

• Problem Owner – You deeply understand the needs of the customers you serve and the problems you aim to solve. You bring an ownership mindset and thrive in cross-functional collaboration, driving solutions from concept through execution with a focus on operational excellence.

• First-Principles Thinker – You approach complex challenges by breaking them down to fundamentals. With analytical rigor, curiosity, and sound reasoning, you generate creative, practical solutions that scale.

• Data-Driven Decision Maker – You are adept at using data to make decisions, and inform product investments. You independently gather and analyze existing data, and rally others to help create new sources when needed. Your nuanced understanding lets you look beyond the surface numbers to extract real insights.

• Results-Oriented – You quickly identify what needs to be done, define a clear path forward, and work closely with engineering and partners to deliver high-impact outcomes on time.

• Innovation Architect – You embrace change, champion emerging technologies like AI and generative models, and lead with resilience. You foster a culture of experimentation, continuous learning, and innovation at scale.

Qualifications:

• 8+ years of proficient ability in a product management role, with a focus on building AI solutions

• Experience in highly regulated environment, Mortgage experience is a plus 

• Proven track record to thrive in a fast-paced, agile, and collaborative cross-team environment.

• Experience in applying the latest generative AI technologies, such as Large Language Models (LLMs) and state-of-the-art agentic frameworks.

• Familiarity with design and user research methodologies specific to AI, enabling user-centered product development.

• Exceptional stakeholder management skills, with a history of building and maintaining strong relationships by involving the right people at the right time throughout the development process.

• Experience working in a technical environment with a broad, cross functional team to drive product vision, define product requirements, coordinate resources from other groups (design, legal, etc.), and guide the team through key milestones

• Demonstrated experience getting up to speed quickly in new, complex spaces

• Demonstrated ability to approach complex challenges by considering the interconnectedness of various components within a system, understanding how changes in one area can impact the entire system

• Customer-centricity, service design based approach, experience working software and operations

• Hypothesis driven product development, analytical thinking, strong command of data

• Demonstrate attention to detail and the ability to lead multiple competing priorities simultaneously.

• Effective communicator (written and verbal) capable of conveying complex technical concepts to both business and technical audiences.

• Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.