Customer Success Manager
At Yourco, we're bringing traditional industries into the future.
AI unlocks the opportunity to empower frontline workforces and bring traditional industries into the future.
Yourco is hiring, and we are looking for the best of the best in Chicago. It is the most exciting time to work in technology in our lifetimes, and for the team at Yourco, it is the most exciting time to bring technological advancements to organizations in traditional industries.
What is Yourco? The “app-less” employee app built for the frontline workforce. All of the powerful functionality and security you expect in an enterprise mobile app, with the simplicity, distribution, and actual two-way engagement of SMS.
Who We Serve: From small businesses to Fortune 500 enterprises, organizations in traditional industries trust Yourco as their frontline communications and frontline intelligence platform. Some of our customers include Snap-on, Sherwin-Williams, Keg Restaurants, Indianapolis Airport Authority, Great Day Improvements, and Ozinga. We specialize in serving industries with frontline, non-desk employees which make up 80% of the global workforce – manufacturing, construction, transportation, oil & gas, warehousing, agriculture, facilities services, retail, hospitality, real estate, and healthcare.
Ideal Customer Profile:
Persona: HR and Internal Communications
Industry: Manufacturing, Construction, Transportation, Warehousing, Agriculture, Real Estate, Retail, Hospitality, Healthcare, Oil & Gas
Size (All Segments): 20 - 10,000+ employees
Responsibilities:
Post-Close Relationship Management: Build deep, executive-level relationships, creating multi-threaded partnerships and acting as a strategic point of contact.
Value Realization: Guide customers to achieve defined business outcomes, ensuring they see measurable value from the Yourco platform.
Adoption & Engagement: Proactively drive product usage, offer training, and identify opportunities for deeper adoption to increase stickiness.
Risk Management: Monitor customer health, identify potential churn risks, and develop mitigation strategies.
Strategic Guidance: Act as a trusted advisor, understanding customer challenges and aligning product features to solve them.
Onboarding & Implementation: Oversee a smooth onboarding process to ensure quick time-to-value.
Business Reviews & Renewals: Prepare for and lead Quarterly Business Reviews (QBRs) and strategic renewal conversations to secure long-term commitment and growth.
Internal Advocacy: Serve as the customer's voice internally, sharing feedback with Product, Sales, and Engineering teams.
Co-Selling: Identify Enterprise Bridge Opportunities in current customer base and work with Enterprise AEs on account expansion.
KPIs:
Renewals (annual agreements)
Upsells (account expansion)
Perks:
💰 Competitive comp
🏥 Medical, dental, and vision insurance
📈 Stock options
💪 High impact role and opportunity for growth
🏙️ Conveniently located Chicago office across the street from the Willis Tower
More about Yourco
Funding: Recently closed our Series A led by High Alpha ($9M total raised)
Founders: Brodie Meyer, Ben Meyer
Team: Currently 10+ and growing!
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