Retail Program Manager - Provo, UT

Company Name

Overview

YES! Air Conditioning, Heating, Plumbing & Electric is a national service leader and the premier heating, air conditioning company in Utah. We are partnered with a “Big Box” retailer and we are looking for a Retail Program Manager to join our team.  You will be responsible for recruiting, training, coaching and developing a team of Sales Lead Generators (5+) to work within our partnered retail stores (5+) throughout the Salt Lake area. Our Lead Generators set appointments for our HVAC professional sales and service teams and play a huge role in our organization’s growth plan. The successful candidate will be a results driven, goal-oriented, seasoned marketing and sales professional with a self-motivating, positive, and energetic attitude.

We offer:

• $60,000 – 65,000/year depending on experience
• Annual bonus opportunity
• Company provided vehicle with gas card, cell phone and laptop
• Comprehensive benefits package including medical, dental, vision & life insurance
• $5 a week medical plan option
• 401(k) plan with company match
• 13 days paid PTO and 8 holidays
• Quality, comprehensive paid training programs
• Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.) 
• Opportunity to give back to your community through partnership with St. Jude Children’s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!

Responsibilities

• Manage hourly/daily performance, schedules and activities to achieve branch goals
• Interview, recruit and select talented Sales Lead Generators
• Hold weekly meetings to inform, educate, and motivate
• Employee accountability including providing individual and team progress updates vs. goals
• Role-play to improve customer approach, objection handling, and lead setting skills
• Provide training on technical issues affecting the store program
• Provide notice of upcoming store events (pre-planned calendar), changes in signage, promotional dates, store credit variations, etc.
• Spend 60-65% of time in the field with Lead Generators and Store Management
• Meet and/or exceed established departmental business performance standards for lead generation, staffing, and leads ran
• Develop and maintain positive, direct, working relationships with retail store personnel and area management
• Meet with store managers and/or Home Services team members to provide performance updates and notify of schedule or staffing changes
• Inspect store displays for compliance to current signage requirements / changes
• Schedule and implement planned store “events”, being sure to involve Store Management
• Product knowledge training sessions conducted with Store Associates and Department Heads in each store at least every other month

Qualifications

• A High School diploma, or GED equivalent. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted
• Three years of demonstrated sales experience and management
• Availability to work a five-day workweek, including weekends
• Service industry experience and/or HVAC knowledge a plus
• Strong interpersonal, organizational, communication and selling skills are required
• Excellent communications recruiting and interviewing skills
• Self-motivated and goal-orientated mindset
• Ability to pass background check, MVR check and drug screening

 If you are interested in joining our team, please apply now!

*This posting may provide details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.