Senior Director, Product Operations

We’re looking for an Agile trained Sr. Director, Product Operations to help scale our R&D operations across the organization. Reporting into the VP of Operations, this leader will serve as a key partner to both the Product, Engineering & Finance Organizations, driving cross-functional alignment, operational rigor, and data-driven decision-making that directly contributes to achieving strategic business objectives. 

The Senior Director, Product Operations will be responsible for building and operating a comprehensive Program Management & Governance function that supports both the Product and Engineering organizations across R&D. This role is critical to ensuring we deliver measurable business value to our customers faster, with higher quality, and with greater predictability. You’ll be at the center of process governance, tooling and enablement, agile coaching, product documentation, localization, and cloud cost optimization—creating transparency, clarity, and rhythm across our teams. 

This is a high-impact role for someone who thrives at the intersection of strategy, execution, data, and collaboration. 

• Streamline Execution & Delivery:
• Support optimization of the Product Development Lifecycle and Go To Market processes to remove friction and improve execution. 
• Create and manage planning and execution cadences to ensure predictability and fewer surprises.
• Help build shared product and engineering KPIs that directly correlate to business outcomes to monitor delivery performance and surface risks early. 
• Reinforce structured processes with transparency and clarity.
• Make Product and Engineering Teams More Data-Driven:
• Contribute towards a unified product operations data platform—linking engineering metrics, product usage data, customer feedback, and business impact. 
• Create dashboards and reporting that allow product and tech leaders to evaluate business performance and identify areas for improvement. 
• Drive transparency and alignment by ensuring all decisions are grounded in shared data and a common source of truth, and a clear understanding of their business implications. 
• Balance Innovation, Maintenance, Tech Debt, and Security:
• Ensure processes help teams balance innovation, maintenance, tech debt, and security work without constant reprioritization. 
• Quantify the business impact and financial cost of tech debt to support strategic investment and resourcing decisions. 
• Agile Enablement & Team Coaching:
• Provide hands-on support and coaching to teams struggling with agile practices. 
• Act as an agile advocate, embedding agile principles and improving team rituals into the culture and Product Development Lifecycle process to enhance delivery efficiency. 
• Program Management Rigor – champion best practice in designing and implementing (technical) program management rigor and maturity.
• FinOps and Cloud Cost Optimization:
• Collaborate with FP&A to lead annual budget planning and monitoring and managing actuals vs plan. 
• Monitor AWS and Azure usage and cost trends, identifying anomalies or overspend risk. 
• Partner with product management and architecture teams to recommend optimizations and ensure spend aligns with maximum product value and positive customer impact, optimizing ROI. 
• Tooling & Enablement:
• Manage and optimize the product and engineering tool stack (e.g., roadmapping, OKRs, feedback collection, analytics, documentation). 
• Help ensure tools are well-integrated, well-adopted, and support end-to-end product development. 
• Cross-Functional Alignment 
• Be part of the connective tissue between product, engineering, marketing, sales, support, and finance. 
• Align cross-functional stakeholders on goals, execution priorities, timelines, and success metrics. 
• Product Documentation & Localization
• Build and maintain a centralized knowledge base for product documentation, release notes, reference materials, and training. 
• Oversee localization and translation workflows for international markets to ensure global readiness. 

• 6+ years of experience in product operations, product management, program management, change management or engineering operations—ideally within a SaaS or technology-driven company. 
• Proven track record of scaling product and engineering operations, processes, and governance frameworks. 
• Strong understanding of agile methodologies, product development lifecycle, and cross-functional product delivery. 
• Technical Program Management experience 
• Demonstrated strong business acumen with the ability to connect operational execution and technical decisions to strategic business objectives and financial performance. 
• Data-driven mindset with experience building KPI frameworks, dashboards, and reporting infrastructure that translate operational metrics into actionable business insights. 
• Experience implementing and managing tooling that supports product planning, feedback loops, analytics, and documentation. 
• Strong grasp of cloud infrastructure and FinOps principles; experience monitoring and optimizing AWS/Azure spend is a strong plus. 
• Exceptional written and verbal communication skills; able to clearly document processes and train others. 
• Experience working across multiple departments, acting as a connector and aligning stakeholders toward shared outcomes. 
• Passion for helping teams work better together—removing blockers, reducing friction, and enabling speed and quality. 

WHAT YOU SHOULD KNOW ABOUT US:  

• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers

• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses

• We openly accept others as they are and build strong partnerships based on trust

• Teamwork and collaboration is key to help our colleagues and customers solve their challenges

• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! 

LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: 

• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority. 

A GLOBAL COMPANY WITH A LOCAL PRESENCE:

 • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.   

• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming. 

• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.  

• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.

RELAX, WE'VE GOT YOU COVERED: 

• Employees can expect a robust benefits package, including health and dental and 401k with company match

AND BEYOND...

• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays

• Up to 4 weeks paid bonding leave

• Tuition reimbursement

• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!

• 24/7 access to virtual medical care with Teladoc

• Quarterly awards based on peer nominations

• Regional discounts and perks

• Opportunities to participate in charitable events and give back to the community 

GROW WITH US: 

• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth

• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!

• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year 

JOIN OUR WINNING TEAM! 

• 10 Time winner of Best Place to Work in New Jersey by NJBiz!

• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine

• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)  

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!

WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.