Customer Relationship Staff / Assistant Manager - Bilingual(English/Korean)
Company Description
For More Open Positions Visit us at:
http://recruiting.woongjininc.com/
Our Mission
WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
Job Description
- Maintain regular communication and collaboration skills with our 3PL call center conducting weekly meetings to ensure alignment and address any issue.
- Interaction with customers (Delivery, Questions regarding products, exchange, and return)
- Conduct monthly analysis of customer service related issues and prepare detailed reports for management
- Corrective action planning to improve CRM process
Salary: $45-70k/yr. (DOE)
Qualifications
- Bachelor’s Degree or equivalent work experience preferred
- Assistant Manager level-2,4 year experience or Staff level -1,2 year experience preferred
- Problem-solving and Negotiation skills
- Time management skills (Prompt responses to customer queries and the timely implementation of customer service strategies needed)
- verbal and written English communication skills
- Intermediate knowledge in working with MS Office programs
- Must be legally authorized to work in the United States
- Bilingual(English/Korean)
Additional Information
All your information will be kept confidential according to EEO guidelines.
*** NO C2C ***
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Founded in 1980, Woongjin Group is an investment holding company with businesses in education, publishing, food, IT, and other industries. It is based in Seoul, South Korea.
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