Fast Facts

Join WGU as a Business Process Engineer, where you'll enhance and optimize institutional processes to support strategic goals and improve student outcomes.

Responsibilities: Design, analyze, and implement business processes; identify areas for improvement; collaborate with cross-functional teams for process enhancements.

Skills: Proficiency in Lean and Six Sigma methodologies; capabilities in process optimization and business analysis.

Qualifications: Bachelor's degree in Engineering or related field; 1+ years of experience in business process improvement; advanced degrees and certifications preferred.

Location: This position is based at WGU’s headquarters in Salt Lake City, UT, United States.

Compensation: $80300 - $120400 / Annually

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 309Pay Range: $80,300.00 - $120,400.00

Job Description

Are you passionate about building a better future for students and communities?

At WGU, we’re committed to expanding access to higher education through innovative, competency-based programs—and we need talented professionals to help us optimize the systems and processes that make this possible. As a Business Process Engineer, you’ll play a key role in driving efficiency, clarity, and continuous improvement across the university.

About the Institutional Portfolio Management (IPM) Department 

The IPM department is part of the CFO org and is responsible for driving strategic execution and transformation across the WGU System. We manage portfolios of enterprise initiatives that align with WGU’s 5-Year Strategic Plan—connecting strategy to action. Our work enables leaders to execute bold, system-wide change by:

• Designing innovative business processes that improve productivity and scale.
• Building enterprise capabilities in Agile Innovation, Portfolio Management, and Rapid Technology Development.
• Identifying and mitigating enterprise risks while driving cost efficiency and waste reduction.

We’re not just a tactical function—we’re strategic enablers, trusted advisors and transformation partners.

About the Business Process Engineering (BPE) Team

The Business Process Engineering team is redefining operational excellence and future proofing how we innovate at WGU. Our mission is to transform how the institution operates, end to end, so we can better serve our students and empower our people. Every project we lead directly enhances the student and employee experience—driving innovation, clarity, and sustainable growth across the institution. We deliver measurable outcomes by:

• Optimizing enterprise operations to improve productivity, scalability, and student outcomes.
• Engineering processes that enable growth, innovation, and operational efficiency across all institutional functions.
• Architecting a robust business process ecosystem framework in order to evolve WGU's BPM maturity to the next level.

The Role: Business Process Engineer

As a Business Process Engineer, you’ll design, analyze, and implement institutional business processes to support growth, service levels, and cost performance across WGU. You’ll identify areas for improvement, propose solutions, and drive continuous improvement initiatives in collaboration with cross-functional teams. Your work will help streamline workflows, enhance efficiency, and ensure alignment with WGU’s strategic goals.

What You'll Do

• Analyze and document business processes to identify inefficiencies and opportunities for improvement
• Suggest and implement process improvements based on data-driven insights and stakeholder feedback
• Develop and implement standard operating procedures, best practices, and guidelines
• Collaborate with cross-functional teams to execute process changes and ensure smooth implementation
• Use Lean and Six Sigma tools to drive process optimization and coach others in their application

What You'll Bring

• Bachelor's degree in Engineering (industrial, mechanical, manufacturing, service systems, chemical, aerospace) or a closely related field. 
• 1 year of experience in business process engineering, improvement, or continuous improvement roles. 

Bonus Points If You Have

• Master’s degree (Business Administration, Operations Research, Data Analytics, Engineering Management) or a closely related field. 
• Six Sigma Yellow Belt or Green Belt certification
• Lean Bronze certification
• 2 years of professional experience in a technical/engineering background
• 2 years of experience with Lean & Six Sigma methodologies/tools in business process optimization

Work Location 

• This is a full-time, in-office position at WGU’s headquarters in Salt Lake City, UT. 

What to Expect

At WGU, our mission drives everything we do—including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem-solving, and authentic collaboration.

We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission. If selected, you’ll hear from a recruiter or hiring manager who will guide you through the process and help you know what to expect at each stage. We aim to communicate decisions promptly and respectfully.

Here’s what that typically looks like:

• Introductory call (~30 minutes): We’ll walk you through who we are at WGU and learn about your relevant experience.
• Hiring manager interview (~45 minutes)
• Onsite interview (2+ hours)

We're looking forward to getting to know you and seeing how you think, collaborate and build. Welcome to WGU.

#LI-FP1

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.