UX Researcher (Open to hiring at the Senior Level)

Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today!

Why Wellmark Technology? Wellmark is building innovative, modern solutions using cutting edge technology. We are driving organizational transformation and business strategy by empowering our technology team to innovate new and elegant solutions to enhance the customer experience. Together, we are leaning into the future, owning the outcome, and driving organizational change to transform how we work. 

The UX Researcher will drive research activities, deriving insights, generating concepts and working with developers and product managers to build and test these concepts. Conduct user research, analysis & synthesis, persona development, interaction design, and usability testing to create products that align to overall business needs. You will work across multiple projects collaborating with designers, developers, product managers, and business stakeholders to show the value behind research, what it can do, and why it’s important. 

Preferred: 

• Master’s degree 
• 5+ years of work experience in a relevant position or industry 
• Experience working with large-scale data in multi-method studies 
• Thorough knowledge and experience across a range of UX research approaches and methodologies - especially {RITE} 

Required: 

For consideration, you must meet one of the following educational/technical requirements: 

• Require PhD in Social Sciences (e.g. Economics, sociology, psychology, decision sciences, Human-Computer Interaction), statistics, computer science or related field. Experience with designing and analyzing 

OR 

• Bachelor’s degree in Social Sciences (e.g. Economics, sociology, psychology, decision sciences, Human-Computer Interaction), statistics, computer science or related field AND 2+ years practical work experience in applied product research, UX Research, experience design, usability, analytics, data science or product teams. Prefer: journey mapping experience 
• Experience with designing and analyzing A/B experiments 
• Knowledge of qualitative research methods and at least one subset of methods (e.g., ethnography) plus usability, user interviews 
• Strong analytical, and synthesis skills with a proven ability to turn research results into product insights. Experience conveying research findings and implications to audiences 
• Track record of collaborating across disciplines (design, engineering, data science) to drive change into products 
• Proven ability to work within tight timelines utilizing excellent project management skills 

a. In collaboration product owners, managers, or business stakeholders, develop test plans, conduct research, synthesize findings, make workshop agendas, and create actionable outputs. 

b. Work closely with product and design teams to identify research questions, build a research plan, and communicate the insights to shape the user experiences of Wellmark products and capabilities. 

c. Design and conduct generative and evaluative research studies using methods such as ethnographic research, interviews, surveys, usability testing, collaborative design among others. Identify the best method or mix of methods based on research questions, timeline and resourcing. 

d. Create an on-going user feedback and testing program to ensure product development teams are meeting the needs of current and future customers.  

e. Proactively and routinely surface fact-based, forward-thinking customer insights across business partnerships. 

f. Other duties as assigned. 

All your information will be kept confidential according to EEO guidelines.

Remote Eligible: You will have the flexibility to work where you are most productive. This position is eligible to work fully remote. Depending on your location, you may still have the option to come into a Wellmark office if you wish to. Your leader may ask you to come into the office occasionally for specific meetings or other ‘moments that matter’ as well.  

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at [email protected]

Please inform us if you meet the definition of a "Covered DoD official".

At this time, Wellmark is not considering applicants for this position that require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please refer to the following resources:Nonimmigrant Workers and Green Card for Employment-Based Immigrants