Journey Mapping Jobs

Lead NETGEAR’s global consumer insights function to turn qualitative and quantitative research into actionable strategies that shape product innovation, brand positioning, and GTM for Orbi and Nighthawk.

Lead UX strategy and hands-on design for enterprise software, driving research-informed solutions and collaborating closely with product and engineering teams.

Senior UX Researcher (8‑month contract) to lead usability testing, discovery research, and synthesis of user insights for PointClickCare’s healthcare product teams.

Lead cross-functional teams at Fidelity to translate strategy into deliverable financial wellness products as the Product Delivery Director for Lifetime Financial Help.

An experienced UX Researcher is needed for a contract role in Chicago to lead discovery research and deliver actionable UX insights and artifacts for internal enterprise web applications.

ArcheSys seeks an experienced Service Designer to lead user and service research and design improvements for Software Asset Management and IT services supporting government clients.

Staff UX Researcher at ServiceNow leading customer-centered studies to inform enterprise product strategy and validate AI-enhanced features.

Legrand's Kenall business is hiring a Customer Experience Manager to lead account management, streamline CX processes, and elevate customer satisfaction and loyalty across channels.

BBVA is hiring a Transformation Business Process Associate Lead to lead process redesign and organizational change initiatives across banking operations from its New York office.

Vida seeks an experienced Engagement Marketing Manager to design and optimize multi-channel member communications that increase activation, engagement and long-term retention for our digital health members.

Lead Altarum’s Health Research and Insights practice to grow mixed-methods research, drive client relationships and proposals, and mentor teams to deliver actionable insights for health and government clients.

CareDesk seeks a Client Experience Lead to lead support staff, optimize Zendesk and CRM workflows, and drive measurable improvements in client satisfaction and operational efficiency.

Perry Homes is hiring a Director of Customer Service to lead the warranty team and scale data-driven support programs that enhance customer satisfaction and contribute to business growth.

Lead the transformation of the coordinator experience across College Board's digital assessment operations by designing strategy, streamlining processes, and driving cross-functional change.