Journey Mapping Jobs

Lead the transformation of the coordinator experience across College Board's digital assessment operations by designing strategy, streamlining processes, and driving cross-functional change.

Lead the strategy and execution to transform the coordinator experience across College Board’s digital assessment operations, improving processes, communications, and tools for school-based test coordinators.

Visa is hiring a Senior Manager, Research to lead qualitative user research and synthesis for PxD+D, translating customer behavior and needs into strategic product and service recommendations for enterprise clients.

Lead and co-create data-driven, omni-channel customer engagement strategies for healthcare and pharma clients, ensuring brand strategy translates to measurable behavioral and business outcomes.

Lead high-impact user research at a mission-driven fintech, shaping product strategy and mentoring a growing UX research practice.

Lead Humana’s enterprise member onboarding transformation as the program owner driving cross-functional delivery, executive reporting, and measurable improvements to the member experience.

Lead service design initiatives at the College Board to create human-centered, end-to-end employee experiences that connect user needs to product and service delivery.

Lead mixed-method UX research initiatives at Wellmark to translate qualitative and quantitative insights into product direction and improved member experiences.

Lead the strategy and execution of digital lifecycle and adoption programs to accelerate time-to-value and drive measurable customer outcomes across ServiceNow's enterprise customer base.

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Resources

Learning & Development

Equity

Paid Holidays

Paid Time-Off

WFH Reimbursements

Child Care stipend

Maternity Leave

Paternity Leave

Help transform customer support by designing and deploying AI-driven service workflows that scale and deepen customer empathy at Flock Safety.

Lead cross-functional service design initiatives at Gusto to create measurable, holistic experiences that connect software and service for small-business customers.

Agile Defense is hiring a UX Designer to drive user research, wireframing, and prototyping for DHS/USCIS programs within agile, cross-functional teams.

Lead regional CX initiatives at Ten by turning VoC insights into prioritized improvements and seamless member journeys across North America.

Lead the design and optimization of end-to-end customer journeys at Avangrid to improve satisfaction, drive digital adoption, and align experience strategy with business and regulatory requirements.

Work with enterprise brands as a Marketing Strategist at Stitch to design personalized lifecycle campaigns, translate data into action, and operationalize Braze-based solutions that drive retention and revenue.

Experienced product designer wanted to craft elegant, scalable B2B SaaS experiences and help shape Brightidea’s design system and product direction.

Ascend Learning seeks a User Experience and Website Specialist to run usability testing, analyze customer journeys, and maintain web properties to improve digital experiences across its education platforms.

Social Impact Driven

Lead research initiatives and convert customer data into actionable strategies that drive improved experiences and measurable business impact for Travel Insured International.

WGU seeks a data-driven Digital Engagement Strategist to map and optimize the prospective student digital enrollment journey, translating behavioral insights into actionable experience improvements.

Experienced Strategic Business Analyst needed to lead requirements gathering, author RFPs, and produce business cases for county IT initiatives at JW's Lawrenceville office.

Inclusive & Diverse

Growth & Learning

Mission Driven

Diversity of Opinions

Lead content strategy and execution to drive consumer marketing engagement for Included Health in a fully remote Sr. Consumer Marketing Content Strategist role.

Lead key corporate projects at NiCE as the Customer Experience Manager, driving process improvements and ensuring delivery excellence.

Lead Saint Joseph's University's web experience team to design and optimize digital engagement strategies that support enrollment and enhance brand cohesion.

Steampunk needs a Senior Service Designer to lead human-centered design projects for federal clients using innovative methods and collaborative Agile practices.