Inside Service Sales Account Manager

Overview

Waters Corporation's Sales Organization is comprised of highly skilled, motivated and customer-focused professionals that serve as our customer's main point of contact. In this role, you will have the opportunity to work as an integral part of the North America Inside Service Sales Team selling, renewing, and growing service plan business to Waters customers. Territory includes DC/MD/VA.

Responsibilities

• Work in a team environment to drive sales growth both independently and collaboratively by ensuring timely renewals at existing accounts and prospecting for new service plan business.
• Build strong customer relationships through extracting customer needs and understanding their buying cycle.
• Achieve team and individual performance goals as set forth by management.
• Forecast sales & revenue within individual's territory.
• Apply telephone and electronic communication methodologies (email, web conferencing, etc.) to connect with internal and external customers, and progress sales opportunities.
• Use CRM database to supervise sales activities, work opportunities, build quotes, etc.
• Prioritize and deliver succinct, pertinent team reports and business development initiative updates. This can include not only collecting data, but also interpreting it and providing insights.
• Follow established service sales processes while looking for new, innovative ways to increase success.

Qualifications

Education:

• Bachelors Degree Preferred

Experience:

• 2 years sales experience required
• Experience in a scientific instrumentation/high tech/medical device services organization preferred
• Polished communication skills- telephone, email, etc.
• Experience with a CRM database
• Intermediate level user of MS Office products, SAP, and SalesForce
• Time management/prioritization skills

Key Skills:

• Build and maintain strong, long-lasting client relationships
• Serve as the lead point of contact for all customer account management matters related to the service contracts
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Collaborate with different teams to identify and grow opportunities within territory
• Assist with challenging client requests or issue customer concerns as needed
• Strong Business insight in the Service Sales market
• Strong negotiation and closing skills
• Specialized training in Inside Sales is desired
• Able to travel up to 25% for internal meetings/trainings accordingly 

Company Description

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.   

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. 

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