Manager, Risk & Identity Solutions, Strategy & Business Operations

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

Visa’s Value-Added Services division (VAS) is one of the three core revenue growth drivers for the company. VAS enable Visa’s clients to deliver secure, reliable and convenient payments experiences for their customers. In fiscal year 2023, VAS drove 7.1 billion in global revenue, and over half of Visa’s clients used five or more VAS products.

As one of the 4 Business units withing VAS, Risk and Identity Solutions (RaIS), help prevent fraud across the entire payment journey, across all payment endpoints and networks—without stopping the flow of business. Built upon decades of experience and expertise, our solutions have the scale and depth to help safeguard billions of daily transactions.

The Strategy & Business Operations team partners with RaIS leadership to: (1) develop and refine the overarching strategy of the business unit, (2) design and manage a cohesive operating plan, and (3) address matters that require executive attention.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

The role will support the Senior Director of Strategy & Business Operations across a range of strategy, operations, and planning activities. Time spent on these areas will shift based on business needs. The Manager will own workstreams of key strategic initiatives (e.g., long-range strategy development, portfolio diagnostics, client and leadership forums) and ensure the RaIS leadership team is equipped with the data and insights to meet growth imperatives.

The Manager will support the Risk & Identity organization as a whole, driving operational excellence and serve as a resource for process, data, and organizational effectiveness. You’ll work horizontally, scaling the frameworks, tools, and processes that empowers the Business Unit and Product Managers to deliver exceptional products efficiently. This role is ideal for someone passionate about building the connective tissue that enables high-performing product organizations.

Strong candidates are versatile team-players who learn fast, have high EQ and IQ, and carry a demonstrated record of driving workstreams.

What we expect of you day-to-day:

• Support overall forward-looking RaIS strategy and narrative based themes, trends, and emerging customer needs developed via close collaboration with RaIS leadership, global and regional product teams, marketing and sales/relationship teams, and Risk.

• Work with team leadership to construct and maintain a coherent view of market opportunity and our ability to address them by customer segment and region, incorporating market/competitive intelligence, and customer insights/VOC, and potential threats.

• Lead and Support workstreams/projects related to long-range strategy development and assessment of significant organic and inorganic opportunities to evaluate and identify growth levers.

• Process Optimization: Implement, and continually refine core processes and best practices that support product planning, prioritization, and execution across all product teams

• Identify areas for improvement and implement solutions to enhance operational performance.

• Define and track key performance metrics to measure the success of product initiatives. 

• Structure and solve a wide array of business problems by collaborating with a range of internal stakeholders. Organize and prioritize critical information, issues, and data to facilitate efficient decision making. Build out unique, creative, and impactful recommendations.

• Communicate recommendations to senior management, other executive, functional, or regional teams and management in a clear, concise, and impactful way

• Support RaIS senior leadership team by developing thought leadership for internal executive meetings and external client councils / forums

• Manage day-to-day project and/or team activities to meet milestones and timelines

• Support individual product strategies as needed

• Support integration of product capabilities from acquisitions/partnerships as needed.

• Perform ad-hoc analysis

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic 

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred 

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Experience in and/or significant exposure to the payments industry preferred
• 5+ years of experience in product operations, program management, management consulting, or business operations, ideally supporting Product teams in a technology environment

Business Acumen

• Strong command of financial, market and consumer data and frameworks with the ability to grasp and distill complex issues.
• Prior experience with business strategy and business operations
• Deep understanding of product development processes and cross-functional collaboration
• Experience with build/buy/partner analysis and inorganic/organic growth analysis

Problem Solving

• Excellent analytical skills and experience cleaning, evaluating, joining and drawing conclusions from multiple data sets.
• Structured thinker with robust conceptual thinking skills.
• Attention to detail and the ability to structure and analyse financial, operational, and market data

Relationship Building

• Ability to engage, influence, and inspire teammates.
• Ability to build relationships at senior levels across functional areas including product, sales, strategy, and technology
• Ability to navigate complex organizational structures

Communications

• Strong executive communication and presentation skills. Impeccable written and oral communication
• Ability to tell compelling, simple, elegant stories to internal and external audiences leveraging strong visual design skills.
• Ability to craft compelling, executive-level communications in short time frames.

Execution

• Excellent project management and program management skills and experience in leading cross-functional projects.
• Ability to thrive in a fast-paced, dynamic environment with multiple competing priorities.
• Self-starter, team oriented, collaborative, diplomatic, and flexible
• A hands-on approach to all activities with an unwavering passion for excellence.

Domain Knowledge

• Awareness of fraud and identity solutions in market and market dynamics.
• Awareness of current fraud and identity risks and industry pain points for our customers.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 105,900 to 160,650 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.