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Job Category

Development & Strategy

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Senior Manager, M&A Innovation & AI Transformation

Location: San Francisco, CA or New York, NY (Hybrid)

About the Corporate Development Team

Our Corporate Development team is at the forefront of Salesforce's growth, responsible for identifying, evaluating, and executing strategic mergers and acquisitions. Within this high-performing group, the M&A Integration team plays a critical role in ensuring that acquired companies seamlessly become part of the Salesforce family, realizing the full value of every acquisition. We are a dynamic, fast-paced, and innovative team dedicated to operational excellence and strategic impact.

The Role

This is an incredibly exciting time to join our team as we hire a new role: Senior Manager, M&A Innovation & AI Transformation. This position is pivotal as we invest in technology solutions to drive more efficient processes and augment our workforce with digital labor. You'll have the unique opportunity to shape the technology roadmap and execution to enhance the productivity, quality, and efficiency of our internal M&A integration programs and the cross-functional teams executing them, with a significant focus on optimizing the adoption and ROI of AI solutions.

If you're an early adopter with a passion for innovation and operational excellence, and unlocking the power of AI in a dynamic M&A environment, we want to hear from you!

Key Responsibilities

As the Senior Manager, M&A Innovation & AI Transformation, your key responsibilities will include:

• Strategy & Transformation Vision: Develop and execute long-term technology strategies to transform the M&A integration lifecycle, focusing on enhancing the tools and processes used by our internal integration teams to support acquisition success.

• Business Analysis: Assess the current technology landscape and operational processes of our M&A integration teams, identifying highest impact opportunities for technological enhancement, automation, and efficiency gains.

• Research & Evaluation: Develop evaluation framework and conduct ongoing product research to analyze emerging technologies against our business needs.

• Roadmap & Portfolio Management: Manage our roadmap and ongoing prioritization conversations based on business value and delivery capacity. Collaborate closely with cross-functional M&A partner teams to ensure alignment on strategy, roadmap, and adoption across the business.

• Technology Implementation & Operations: Partner closely with technical teams on business requirements, UX design, testing, and deployment. Partner with business stakeholders on upstream process and data refinement. Manage ongoing operational responsibilities, such as configuration changes, no-code development, agent testing and bug fixes.

• Adoption & Upskilling: Drive the strategic enablement, adoption, and optimization of AI tools and platforms, including driving change management and training initiatives to upskill our workforce. Support organizational transformation as we augment with digital labor.

• Monitoring & Refinement: Establish metrics and reporting mechanisms to track the effectiveness of technology deployments and AI initiatives, demonstrating tangible business value. Optimize the performance of AI agents by measuring, refining and enhancing them.

• Thought Leadership: Act as a subject matter expert on emerging technologies and AI trends, advising on their potential application to optimize M&A integration processes and team productivity. Develop best practices and playbooks, contributing to the continuous maturation of our M&A innovation practice. Craft and tell the “Customer Zero” story to our customers and stakeholders.

Required Skills & Experience

• 7+ years of experience in technology strategy, management consulting, M&A integration, enterprise programs, or a similar role focused on large-scale technology transformation.

• Experience conducting product research & evaluation to formulate a technology strategy and roadmap, sustaining an ongoing understanding of emerging technologies and how they map to business needs.

• Proven experience with AI technologies, including understanding of various AI applications, deployment strategies, prompt & context engineering, and ROI measurement.

• Understanding of the M&A integration lifecycle, integration planning and execution, and experience orchestrating highly cross-functional programs.

• Business analysis skills to map and analyze functional processes, translating into technology business case and requirements, and leading testing and deployment readiness activities. 

• Demonstrated ability to manage a portfolio of complex technology projects in an enterprise environment from strategy through execution, partnering with high level stakeholders and managing competing priorities.

• Exceptional analytical and problem-solving skills, with the ability to translate complex technical concepts into clear business implications.

• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively with technical and non-technical audiences at all levels.

• Change enablement & adoption proficiency: Ability to drive technology adoption and skill development. 

Preferred Skills & Experience

• Experience working within a large, global technology company.

• Familiarity with Salesforce products and ecosystem, particularly Slack, Salesforce platform, Tableau, and Agentforce.

• Experience with change management and program management delivery in a technology context.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $145,200 to $199,700.

For California-based roles, the base salary hiring range for this position is $145,200 to $199,700.