Operations Process Coordinator

ABOUT US

At Vida, we help people get better- and we're helping the healthcare system get better, too.

Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.

By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.

**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.

• Process incoming and outgoing labs, lab orders, medical records and other clinical documents with speed and accuracy to meet clinical needs.
• Follow standardized policies and procedures to ingest member labs into internal systems.
• Ensure all documents are correctly indexed, tracked and entered into internal systems.
• Monitor and resolve discrepancies or incomplete information in medical records and lab orders.
• Collaborate with the clinical, product and support teams to execute manual clinical processes and support back-end operations.
• Escalate issues to leadership when processing bottlenecks, errors or risks are identified.
• Assist in creating and improving standard operating procedures for document processing.
• Maintain confidentiality and ensure compliance with HIPAA and other regulatory requirements.

• 2+ years of experience working in a blend of technology and operations, accountable for executing several manual processes under time-bound SLAs.

• Prior experience using tools including Zendesk, Google Sheets, Jira and Confluence.
• Highly organized, thorough and can communicate clearly and concisely in a remote environment.
• Able to manage your work independently, while also able to work cross-functionally to accomplish greater goals as a team.
• You have a “get stuff done” attitude and have an acute attention to detail, able to follow complex instructions and execute tasks with a high degree of speed and accuracy.

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.

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