Administrative Associate, Laboratory, University Health Services

Job Posting Title:

Administrative Associate, Laboratory, University Health Services

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Hiring Department:

Healthyhorns - University Health Services

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

Our mission at Healthyhorns is to enhance the health and well-being of students’ bodies, minds and lives in support of their academic and personal goals.

Healthyhorns is the umbrella brand encompassing University Health Services, Counseling and Mental Health Center and Longhorn Wellness Center. Together, the departments work to enhance the health and well-being of students’ bodies, minds and lives in support of their academic and personal goals.

University Health Services (UHS) is an accredited on-campus medical facility dedicated to addressing the varied healthcare needs of UT Austin students. UHS provides comprehensive services, including general medical care, public health education and specialty clinics.

The University of Texas at Austin offers a competitive benefits package that includes but not limited to:

• 100% employer-paid basic medical coverage
• Retirement contributions
• Paid vacation and sick time
• Paid holidays

Please visit UT Austin's Human Resources (HR) website at https://hr.utexas.edu/prospective/benefits to learn more about the total benefits offered.
 

Purpose

To perform administrative, clerical, and receptionist duties; perform phlebotomy and process specimens for the Laboratory.
 

Responsibilities

• Performs receptionist duties for the Lab, such as: such as: courteously greets patients and visitors to the lab and directs them to the proper area; asks patients for I.D., finds lab orders in the EHR, and accessions orders in EHR and attaches insurance information with the order appropriately; answers or directs patient's questions to appropriate personnel; verifies laboratory orders, generates labels, and releases orders if specimens have been obtained; verifies specimens are properly labeled; instructs patients on the proper techniques for specimen collection and any dietary requirements; enters outside provider orders into EHR and processes orders; answers telephone in a professional manner, stating name and department; transfers technical inquiries to appropriate section; relays patient information to physicians; opens and closes the lab reception and office each morning and evening and follow proper procedures.
• Performs administrative and clerical duties for the Lab, such as: notifies Supervisor and Laboratory Assistant Manager of discrepancies, incidents, and other concerns in a timely manner; accurately files reports and requisitions; verifies information regarding laboratory testing to be performed in-house and at a reference lab; generates labels accurately; confirms that any documentation submitted is correct; receives specimens from UHS clinics; checks specimen labels, tests ordered, and other related instructions; receives reference lab reports and distributes copies appropriately; communicates with reference lab routinely to obtain information regarding tests, codes, prices, and specimen requirements and to ensure that tests are performed accurately; audits "Do Not File" insurance requests and reconcile appropriately; audits lab billing reports in EHR and reconciles errors in orders processing appropriately; receives and processes physician's orders for laboratory tests.
• Participates in other activities as appropriate and assigned.
• Exhibits professionalism, teamwork, and exceptional customer service in all aspects of work.
• Demonstrates regular and punctual attendance patterns.

Required Qualifications

• High school graduation or GED.
• Five years of experience with clerical functions.
• Excellent interpersonal and communication skills and a professional demeanor.
• Accuracy in grammar and punctuation.
• Outstanding organizational skills.
• Attention to detail.
• Demonstrated ability to learn tasks quickly with minimal training and supervision.
• Flexibility with shifting priorities.
• Ability to maintain confidentiality of protected health information.
• Regular and punctual attendance.
• Exhibits customer service behavior and excellent public relations skills in all aspects of work.
• Demonstrated ability to successfully work with a varied community and provide services from a non-judgmental perspective.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• More than three years of experience with clerical functions.
• Experience working in the front office of a healthcare/medical clinic.
• Experience using Electronic Health Records, Billing Software, including Microsoft Word, Excel software, Windows environment.
• Experience collecting insurance information.

Salary Range

$42,271.20 per year
 

Working Conditions

• May work around standard office conditions
• May work around biohazards
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Lifting and moving
• Exposure to chemicals and commercial items typically found in offices, medical clinics, and building repairs/maintenance.

Work Shift

• 8AM – 5:15PM
• Monday – Friday
• Schedule will be discussed during interview

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled into your application. The application is one-page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.