JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Regional Facilities Manager - Miami, FL

Lead a dynamic facilities operation from vibrant Miami, FL, as you oversee a national portfolio. In this influential leadership role, you'll guide a team while serving as the trusted client ambassador. Leverage your expertise to shape exceptional workplace experiences, drive strategic improvements, and make a tangible impact across multiple markets. This high-visibility position offers the perfect blend of operational leadership, client partnership, and professional growth in one of America's most desirable cities.

Here is some of what you will do as a Regional FM:
Client Relationship Management 

• Maintain high client, customer, and user satisfaction as measured through KPIs and satisfaction surveys
• Ensure effective integration of PDS, RPM, and IFM Operations across all sites to deliver seamless service and foster a one-team mentality
• Drive superior performance through excellent people management
• Develop relationships with peers across regions and functions to ensure consistent delivery of initiatives and practices
• Serve as an IFM subject matter expert, presenting innovative ideas to enhance customer experience
• Drive annual planning to deliver exceptional results that surpass client expectations. 
• Establish best-in-class service delivery standards that can be leveraged for JLL business expansion. 

Financial Stewardship 

• Contribute to portfolio financial management, meeting or exceeding defined budgets and applicable targets. 
• Collaborate with the Finance team on annual property budget processes. 
• Continuously review operating expenses, implement cost-saving measures aligned with asset management objectives. 
• Prepare and present business cases for client consideration and approval within designated areas of responsibility. 

 People Management and Development 

• Lead and mentor direct reports, fostering motivation, engagement, and personal development. 
• Advance JLL's diversity and inclusion priorities through strategic talent management. 
• Develop and execute comprehensive staff succession and growth plans. 
• Create actionable, measurable career development plans for each direct report, maintaining consistent progress discussions. 

Compliance

• Achieve contractual requirements and annual account goals, including work order management metrics and all contractual CPI/KPI targets
• Utilize CMMS tools effectively to drive optimal decisions and recommend process/tool improvements

Here is who we are looking for:

• 10+ years of experience managing multilocation facilities, with a proven track record of leading high-performing teams in high-touch, service environments. 
• Strong soft skills, high emotional intelligence & ability to operate efficiently in ambiguity and rapidly changing priorities.
• Advanced knowledge of Workplace Experiences and Facilities Management industry best practices. 
• Proficiency in relevant computer applications and digital tools. 
• Comprehensive understanding of commercial real estate, project management, and real estate finance fundamentals. 
• Demonstrated ability to develop and implement strategic operating plans, leveraging industry best practices and maintaining rigorous performance standards. 
• Proven ability to manage multiple priorities, delegate effectively, and deliver results in a fast-paced, matrix organizational structure.
• Strong analytical abilities, sound judgment, and effective problem-solving skills, with the capacity to gather data, assess situations, and swiftly develop and execute solutions. 

Schedule: Monday-Friday day shift with on-call 24/7 for emergency response

Pay $150,000-160,000 with a 20% targeted bonus of the annual salary

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.