Director of Technology & Information - Signarama

UFG, Inc.

Director of Technology & Information - Signarama

Imagine a career where your passion meets purpose, and your work has a global impact.  At United Franchise Group, we're not just offering jobs-we're offering the chance to be part of something bigger.  We're looking for individuals who want to innovate, inspire, and lead in a company that's shaping the future of franchising worldwide.

For nearly 40 years, UFG has been at the forefront of franchising, growing from a small team to an international powerhouse with over 1800 locations in 60 countries. But we're just getting started, and we want you to be a part of our next chapter.  Whether you're just starting out or looking to take your career to new heights, UFG offers positions at every level, with the tools and support to help you succeed.

Our headquarters in West Palm Beach, FL is more than just an office-it's a hub of creativity, collaboration, and community.  Here, you'll find a culture that celebrates diversity, encourages innovation and rewards hard work.  From day one, you'll be surrounded by people who are passionate about what they do and driven to make a difference.

This is more than a career-it's a calling.  At UFG, we believe in taking care of our team as they take care of our franchisees. That's why we offer competitive pay, comprehensive benefits, and perks that go beyond the ordinary.

Are you ready to make your mark? Join us at UFG and be part of a team that's changing the world, one franchise at a time.

• Manage the administration of technical projects and review key milestones until completion.

• Work with vendors and internal teams to meet overall project objectives.

• Own the full lifecycle of technical programs — from initial concept through deployment and post-launch support.

• Create detailed work breakdown structures, set milestones, and define key performance indicators (KPIs).

• Ensure all initiatives are delivered on time, within scope, and within budget.

• Develop and execute a comprehensive IT and digital strategy aligned with business objectives.

• Lead technology planning initiatives, budgeting, and forecasting

• Own and manage the relationship with Corebridge, ensuring effective configuration, data integrity, and user adoption

• Optimize platform integrations and workflows with other systems

• Evaluate new tools and technologies

• Ensure system scalability, performance, and reliability across all locations

• Ensure compliance with applicable data protection regulations and industry best practices

• Monitor and mitigate cyber risks, including endpoint protection, threat detection, and data loss prevention

• Administer system-wide email platforms (e.g., Microsoft 365), ensuring security, availability, and ease of use

• Manage permissions, access controls, and distribution lists

• Develop training programs to increase technical literacy across the system

• Franchisee Support: Act as the primary point of contact for our franchise network, providing assistance and solutions for technical issues, particularly related to SAR Connect / Gorilla Dash. [email protected] online and call-in problem resolution for franchisees. Consults with franchisee to ascertain and define need or problem areas, determine scope of investigation required for solution; follows up with resolution to franchisee. Train on SAR Connect / Gorilla Dash.

• Troubleshooting: Identify and resolve technical issues by offering clear instructions, troubleshooting steps, and escalating issues when necessary. Timely and thorough problem resolution; including regular monitor of support queue, timely assignment to correct department, monitor resolution time, and feedback to issue originator.

• Data Integrity: Ensure data integrity through regular checks, validations, and resolving any database inconsistencies or errors

• Training: Develop and deliver training materials to enhance understanding and utilization of SAR Connect / Gorilla Dash and other relevant technologies.

• System Email Database: Responsible for system wide switch to Office 365 and the ongoing support of email integration

• Quality Assurance: Uphold service standards by delivering high-quality support, clear communication, and timely solutions. Advises Support Department on issues identified through communication with franchisees.

• Associate's degree in business application areas, IT/computer science, or a related field 

      OR A+ certifications, Network+ or equal education  

      OR 1-3 years' related experience 

      OR combination of education and experience 

• Experience in print and sign industry, sign making and design a plus 
• Detail-oriented and able to manage multiple tasks and projects simultaneously
• Ability to interpret data and provider recommendations for deployment
• Strong troubleshooting skills (of hardware, software, phones, ZenDesk, JIRA, Adobe, Corebridge, Review Trackers) 
• Experience with presenting and training in person or through webinars 
• Gather troubleshooting information and escalate advanced issues to vendor's technical support teams 
• Experience in supporting POS pricing and accounting software (QuickBooks, etc.) 
• Strong knowledge with Microsoft Office Suite (Word and Excel) 

Once you become part of our amazing team of winners you’ll enjoy:

• Competitive compensation
• Comprehensive training to hone your skills at our headquarters
• Travel opportunities
• Medical, Dental, Vision, and Life insurance coverage
• Short- and Long-term disability insurance
• Generous time off and paid holidays
• 401(k) plan with company match
• Social gatherings and team building activities
• Leadership workshops for personal development
• Recognition for our top performers
• Philanthropy – a chance to give back to the community

Join us at United Franchise Group – a global leader for entrepreneurs! 

                                              Apply now!

All your information will be kept confidential according to EEO guidelines.