Director, IT Support
Skills
- Proven experience managing technical service operations and leading support teams
- Experience with purchasing, inventory management, and departmental budgeting
- Strong technical knowledge of Apple and Microsoft endpoints, AV, laptops, and printers
- Hands-on experience with SaaS and identity suites (Google Workspace, Okta, Zoom, Slack)
- Familiarity with endpoint management tools such as Jamf and Intune
- Experience with Atlassian tools and support ticketing/queue management
- Track record of implementing automation and driving root-cause analysis
- Excellent verbal and written communication and customer-service orientation
- Demonstrated ability to hire, coach, and build a high-performing support culture
Responsibilities
- Lead, hire, mentor, and develop the IT Support team across U.S. offices, including performance management and career growth
- Define and track support metrics, SLAs, and response times; prioritize team activities to meet business needs
- Design, document, and implement IT systems, policies, processes, and improvements for support and operations
- Oversee hardware and software purchasing, asset inventory, and employee onboarding/offboarding technology setup
- Partner with cross-functional teams on office builds, asset management, vendor relationships, and departmental budgeting
- Provide hands-on escalation support for IT, AV, and network issues as needed
- Drive automation and root-cause analysis to reduce recurring incidents and improve resolution times
- Manage vendor relationships and third-party support contracts to ensure quality and cost-effectiveness
- Travel up to 10% to collaborate with other Chime office locations and business partners
Education
- Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience
- Relevant technical certifications preferred (ITIL, Jamf, Microsoft, Okta, Google Workspace)
Benefits
- Hybrid in-office schedule (four days/week in office, Fridays remote for many locations) and company events
- Backup child/elder/pet care and subsidized commuter benefit for in-office employees
- Competitive base salary, bonus eligibility, and equity package
- 401(k) match and comprehensive medical, dental, vision, life, and disability benefits
- Generous vacation, company-wide Chime Days, and additional paid time off
- Paid parental leave (up to 24 weeks for birthing parents, 12 weeks for non-birthing parents)
- Maven family planning support with up to $15k lifetime reimbursement
- Annual wellness stipend and 1% time for community service
- Regular in-person and virtual social and wellness events
Average salary estimate
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