Customer Service Representative
Company Description
Sudarshan is a leading global provider of comprehensive color solutions, supplying a broad portfolio or organic, inorganic, and anti-corrosive pigments, pigment preparations, dyes, colorants and specialty materials.
At Sudarshan, we believe that outstanding customer service begins with a dedicated team. Join our team as a customer service representative, where you will be the face of our company, helping customers navigate their questions and concerns while delivering an exceptional experience. You will manage inquiries, resolve issues, and work collaboratively with other departments to ensure customer satisfaction.
Job Description
- Handle all incoming communications dealing with Customers’ needs and expectations in line with procedures, and according to departmental KPIs.
- Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution. Communicate with Account Managers (by email/phone/in person), enabling complete visibility of key Customer issues.
- Record, take ownership and resolve Customer complaints in line with company KPI’s. Where necessary co-ordinate activities with other departments to ultimately ensure complete Customer satisfaction.
- Collaborate with Sales Team, Supply Chain and International counterparts to optimize inventory requirements.
- Prepare and distribute customer activity reports.
- Deliver accurate information about products, services, and company policies.
- Assist with other areas of the business as required, providing backup support for team members when necessary.
- Continuously identify and resolve the root cause of errors to prevent reoccurrence.
- Work with the team to make recommendations and implement improvements to both our existing processes and for communication with customers and other departments.
Qualifications
- Experience 0-5 years in Customers service.
- Strong verbal and written communication skills.
- Basic computer proficiency, Excel and SAP experience preferred.
- Ability to multitask and handle high-pressure situations calmly.
- Ability to communicate well with all levels of personnel.
- Ability to multitask activities & prioritize as necessary
Additional Information
What we offer:
- Medical, Dental, Vision insurance.
- 401k match, Vacation, PTO benefits.
- Holidays paid.
If you are ready to take the challenge at Sudarshan and the job description inspires you and corresponds to your qualification, we are happy to receive your application.
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