Client Success Manager

The Opportunity

The $1.2T automotive industry is a pillar of American culture, driving people’s daily lives and 5% of the national GDP. However, it is also one of the most antiquated industries. 90% of car purchases still happen through traditional dealers that are stuck with 20th-century tech and consumer experiences that no one enjoys.

Dealers are struggling now more than ever—net margins have shrunk to 1-2%, driven by heavy competition, lower consumer spending, and rising operational costs. However, dealers can’t evolve their workforce and scale engagement with bad tech and data. It is no wonder that 2 out of 3 consumers do not return to their dealers after purchasing a car. Dealers that don’t modernize their consumer experience soon aren’t just behind—they’re facing an existential crisis.

There is a massive opportunity right now to change how dealers operate and interact with consumers across the entire customer lifecycle. There is no way that dealers in 10 years can compete with software built in the 80s. That is our mission—to evolve the consumer experience of buying and servicing cars to the 21st century.

Who’s Mia?

Mia is the fastest and most humanlike customer service agent for dealerships. We started by rescuing inbound phone calls: Mia speaks like a human, answers the phone 24/7/365, and automates appointments so stores never miss a phone lead again. Mia is now rapidly expanding her communication abilities with additions like texting and outbound campaigns.

In the midterm, Mia will automate inbound & outbound consumer traffic across all digital channels as the modern communications engine for dealers. In the long term, Mia will be the general operating system driving broader dealer workflows—marking a shift from automating communications to automating the dealership itself.

Dealers will evolve to a fundamentally new operating model with consolidated, high-impact software that uplifts the workforce and drives unprecedented efficiencies. Consumers will receive an enjoyable car-buying and servicing experience that matches modern expectations and inspires dealer loyalty.

Who You Are:

You combine strong technical skills with exceptional bedside manner. You communicate clearly, create structure in ambiguity, and build trust with dealerships while solving complex technical issues with confidence and empathy.

What you will do:

• Own customer relationships end-to-end—onboarding, adoption, success, and renewals.

• Lead technical onboarding, configuring workflows, call routing, and CRM integrations.

• Develop deep product knowledge and act as the expert on system behavior and workflows.

• Troubleshoot technical issues across telephony, integrations, and configuration in partnership with engineering.

• Use dashboards, SQL, and analytics tools to understand customer performance and recommend improvements.

• Communicate clearly with technical and non-technical users, translating complex concepts simply.

• Support feature launches, pilots, and customer feedback loops that inform product direction.

• Deliver training, documentation, and business reviews that drive customer adoption and ROI.

• Identify risks and proactively resolve friction points to ensure long-term success.

What We’re Looking For

• 3–7 years in customer success, solutions engineering, or technical account management.

• Strong technical aptitude—comfortable understanding integrations, telephony systems, CRM data, and automation workflows.

• Skilled in SQL and analytics tools; able to interpret data and tell clear, actionable stories.

• Excellent communicator with outstanding bedside manner and client-facing confidence.

• Organized, process-driven, and effective in fast-moving startup environments.

• Experience with dealership operations or automotive systems is a plus.

Nice to haves

• Familiarity with conversational AI, LLMs, or automation technologies.

• Strong understanding of dealership workflows across sales and service.

• Prior experience supporting AI or automation-driven products.

Why Mia

• Equity participation through stock options.

• Fully paid health, vision & dental insurance for employees.

• Flexible PTO and hybrid schedule (3 days / week in downtown Austin).

• Free lunches, paid parking, team events, and a casual, but get things done culture.

Compensation

• Compensation for this position will be competitive with current market rates and reflective of the candidate's experience, skills and qualifications.

Our Commitment

At Mia, we’re committed to a workplace where everyone is valued, included, and empowered to do their best work. Our strength comes from diverse experiences, perspectives, and skills, and we’re proud to be an equal opportunity employer.

Passionate about the role but don’t tick every box? We’d still love to hear from you, you might be exactly who we need.

Mia is an EVerify employer.