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Customer Experience Manager

About Verisoul

Verisoul helps businesses stop fake accounts and fraud in the era of AI. As AI drastically accelerates sophisticated attacks, legacy tools and point solutions fail to distinguish between real humans and fraudsters. Verisoul solves this by rebuilding the entire fraud stack from the ground up.

We combine deep behavioral, network, device, and identity intelligence into a single real-time engine. This allows high-growth unicorns and enterprises—like Clay, Augment Code, and Morning Consult— across 12+ online industries to answer three critical questions:

  • Is this user human? (vs. a bot/AI agent)

  • Is this user unique? (vs. a duplicate controlling multiple identities)

  • Is this user trustworthy? (vs. a spoofed location, device, network, or email)

Our Growth Trajectory:

In the last 12 months, we’ve:

  • Grown ARR 6x from $0.3M to $2M ARR.

  • Scaled from 30 to 100+ customers in a massive $18B market.

  • Developed a fraud platform that beats competitors >80% of the time, catches 70-105% more fraud, and has best-in-class retention.

  • Raised $8.8M Series A from leading investors like High Alpha (Scott Dorsey), Lookout Ventures, and Bain’s venture arm Future Back Ventures.

You own the technical success of our customers. You are the bridge between the code and the client. You run the pilots, fix the bugs, and manage the relationship.

You operate with extreme ownership.

What You’ll Do:

  • Run Pilot Integrations: getting customers live is your job. You write the code snippets, configure the dashboard, and ensure the integration works.

  • Prove Value with Data: You analyze the data from pilots to show customers exactly how much fraud we stopped. You build the charts that close the deal.

  • Customer Support: You answer questions and fix technical issues immediately. You are the first line of defense.

  • Account Management: You manage the relationship. You ensure customers are happy, using the product correctly, and expanding their usage.

  • Drive Product Changes: You translate customer friction into engineering tasks. If three customers struggle with a feature, you make sure Engineering fixes it.

  • Build AI Automation: Automate support, customer analytics, and other customer workflows with AI Agents

What You’ll Bring:

  • Experience: 4+ years managing sales engineering, product, customer support, customer success or account management

  • Code Literacy: You can read and write code (Python or JavaScript). You can debug a customer's integration yourself.

  • Extreme Ownership: You see a problem, you fix it. You do not wait for permission or someone else to clean it up.

  • Communication Skills: You can explain complex technical concepts to non-technical people.

  • Data Skills: You are comfortable using SQL or Excel to find answers in the data.

  • Location: In-person in Austin, TX.

Who You’ll Work With:

  • Sales: You provide the technical proof to help close deals.

  • Engineering: You provide the feedback they need to build the right features.

Compensation: $145,000 - 200,000 + Equity

  • Base Salary: $120,000 - $150,000

  • Bonus: $25,000 - 50,000 tied to customer retention targets

  • Equity: 0.05% - 0.15% with 4-year vesting

  • Benefits: 401k match (4%)

Life At Verisoul

In office 5 days a week in Austin, Texas!

Benefits

  • Free Lunch: Personalize your lunch order every day

  • Relocation Bonus: $10K to move to Austin

  • 100% Insurance Coverage: 100% Coverage of Health, Dental, and Vision

  • 401K Match: We contribute up to 4% of your salary in your 401K Account

  • Unlimited Vacation: Work hard, recharge when you need it

  • Flex Time: When you travel, flexibly work remote to make things easier

  • Top-tier tools: laptops, monitors, office equipment

  • In-Person Collaboration: Work with colleagues, friends, and mentors every day

  • Beautiful Office: Get your best work done in a beautiful space

Our Values

  1. All-in Optimism: You’re all-in on the company’s and your personal growth. Building a world-changing startup is nearly impossible. You’ll have a steadfast optimism and energy that helps you push through challenges and accomplish the impossible, while having fun doing it.

  2. Total Ownership: You will individually own high-impact problems end-to-end. You’ll be both a self-starter and self-completer, combining structure that helps you know what to do next with execution and orchestration skills that help you get the job done.

  3. First Principles Curiosity: You’ll analyze problems with the curiosity of a beginner’s mind: challenging assumptions, rethinking the current way, and quickly testing new hypotheses. When working through ambiguity, you’ll focus on finding the best answer and learning something new - even if it means changing your mind.

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Average salary estimate

$172500 / YEARLY (est.)
min
max
$145000K
$200000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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DATE POSTED
December 17, 2025
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