Guest Service Representative - Nights
Join Our Night Team as a Guest Service Representative at Tricoci University!
About Tricoci University:
Tricoci University of Beauty Culture is dedicated to empowering future beauty professionals through exceptional education and service. We strive to create an environment that celebrates creativity and fosters student success while providing a welcoming experience for our guests.
Position Overview:
As a Night Guest Service Representative, you will be at the forefront of delivering outstanding customer service during evening hours at Tricoci University. Your friendly demeanor and commitment to excellence will help create positive interactions for our students and guests, ensuring they feel valued and supported.
Key Responsibilities:
- Greet guests and students warmly as they arrive, providing assistance and information.
- Handle incoming phone calls and inquiries, responding to questions about our programs and services.
- Schedule and confirm appointments for beauty services and educational tours.
- Maintain accurate documentation of guest interactions and appointment schedules.
- Address guest concerns and feedback in a professional and timely manner.
- Collaborate with team members to ensure a smooth operation and a high level of guest satisfaction.
- Assist with various administrative tasks to support evening operations.
- Monday through Friday 5:00-10:00pm cst
Why Work With Us?
- Be part of a respected institution committed to excellence in beauty education.
- Engage in a positive and collaborative work environment focused on teamwork.
- Opportunities for personal growth and professional development.
- Flexible night shifts that accommodate work-life balance.
- Access to employee discounts on beauty services and products.
Qualifications:
- High school diploma or equivalent; additional education in hospitality or customer service is preferred.
- Previous experience in customer service or guest relations is highly desirable.
- Strong communication and interpersonal skills to connect with a diverse clientele.
- Excellent organizational skills with the ability to multitask effectively.
- Proficiency in Microsoft Office Suite; familiarity with CRM software is a plus.
- A positive attitude and a strong commitment to delivering exceptional customer service.
- Availability for night shifts, including weekdays and weekends.
- Generous Paid Time Off
- 401K Plan
- Access to Continuing Education Units (CEU) Classes
- Complimentary Services at our Student Clinic
- Product Discounts
- Opportunities for Career Advancement
- A Rewarding and Dynamic Work Environment
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $15.00 and $16.20/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
Job Description may be written with the assistance AI
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Tricoci University of Beauty Culture (TUBC) is a premier beauty education provider that is redefining the industry and producing salon-ready graduates that are prepared for successful careers. Founded by international beauty industry leader Mario ...
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