Customer Service Representative

Overview

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being.” Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work in 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

As a Customer Service Representative, Service Delivery, you will oversee the delivery and installation of equipment, assist with invoicing orders and compensating dealers for installations. You will be responsible for providing internal and external sales support and generating sales orders, revenue reports and troubleshooting any program issues.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Responsibilities

• Track order information and follow up with customers for installations to provide tracking numbers.
• Follow up to make sure that installation paperwork is received for all inventory shipped to dealers for installation.
• Develop and maintain appropriate account information and communicate to customers and field sales.
• Create, print and send out dispatch labels.
• Assist managers in reviewing credits/debits and specialized billing.
• Enter and follow up on all install reports in assigned territories.
• Provide offline and modified Excel reports extracted from E-Views.
• Coordinate RMAs to be returned to return center.
• Assist Accounts Receivable with national account billing as needed.
• Maintain an understanding and compliance to Company policy, procedures, rules, and guidelines.
• Complete special projects and/or other duties as assigned by the management team.

Qualifications

Required:

• Minimum 2 years of customer service experience in a corporate environment.
• Exceptional customer service skills.
• Must possess excellent communication, organizational and problem-solving skills.
• Excellent problem solving and organizational skills.
• Ability to interact with all levels of management.
• Intermediate MS Office Skills (Excel, Word, Outlook, etc.).
• High School diploma or GED

Preferred:

• Experience in the document solutions industry.
• Experience with e-Automate, ServiceNow.
• College Degree. 

The typical pay range for this role is $50,000 -$62,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position may include a discretionary bonus based on performance.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.