Head of Central Operations
About the Company:
World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone.
This opportunity would be with Tools for Humanity.
About the Team:
Tools for Humanity is building the global infrastructure to make digital identity and financial systems more inclusive, secure, and accessible. As we expand across markets, our operations must scale with precision and creativity. We are seeking a Head of Central Operations (Market Ops) to lead the backbone of our operational strategy—ensuring that policy, logistics, and process challenges are solved effectively while empowering teams to deliver exceptional execution.
About the Opportunity:
The Head of Central Operations will oversee the design, execution, and optimization of the central functions of our market operations team including logistics, customer experience and global enablement. This person will be a well-rounded operator with a strong track record of managing people, processes, and cross-functional initiatives. The ideal candidate is part strategist, part problem-solver, and part coach—someone who thrives at navigating ambiguity, scaling systems, and motivating teams.
Key Responsibilities
Operational Leadership
Drive the design and execution of central operations that support all markets globally.
Tackle complex challenges in operations, sales, enablement, logistics, or support, ensuring solutions are scalable and sustainable.
Program & Project Management
Lead cross-functional initiatives spanning policy, compliance or product management.
Ensure alignment across teams, holding stakeholders accountable to goals, timelines, and quality standards.
People Management
Build, manage, and mentor a high-performing global team.
Create a culture of accountability, collaboration, and continuous improvement.
Problem-Solving at Scale
Anticipate and remove barriers to execution, from regulatory hurdles to logistics bottlenecks.
Serve as the “manager of things”—connecting dots across departments and ensuring critical initiatives move forward smoothly.
Stakeholder Collaboration
Partner closely with Product, Engineering, Customer Experience, Economics and Legal teams to support seamless execution of new initiatives.
Operate as a trusted advisor to senior leadership by providing insights, reporting, and recommendations.
Qualifications
15+ years of experience in operations, program/project management, or related leadership roles.
Proven success leading teams across different companies or industries, with a track record of delivering measurable results.
Strong people management skills with experience developing and retaining high-performing teams.
Demonstrated ability to solve problems in complex, fast-moving environments.
Experience working cross-functionally
Excellent communication and organizational skills; ability to “translate” between technical and non-technical teams.
Nice to Have:
Experience scaling operations in global or regulated markets.
Background in identity, fintech, or emerging technology industries.
Who You Are:
A well-rounded operator who can zoom out to set strategy and zoom in to manage details.
A people-first leader who empowers teams through mentorship and clear direction.
A natural problem solver who thrives in ambiguity and takes ownership of outcomes.
A collaborator who connects dots across functions and ensures alignment from planning to execution.
Pay transparency statement (for CA and NY based roles):
The reasonably estimated salary for this role at TFH ranges from $250,000 - $320,000, plus a competitive long term incentive package. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, TFH offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, vision, 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and much more!
By submitting your application, you consent to the processing and internal sharing of your CV within the company, in compliance with the GDPR
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