Field Service Operations Manager

Steeped in a tradition of hydropower, American Hydro is a leading supplier and installer of large equipment for the hydro electric industry, specializing in design, engineering, precision CNC manufacture, upgrades and servicing of high-performance, hydro-turbines and large pumps.

We are currently looking for a Field Service Operations Manager to add to our team located at our York, PA facility. We are a tight-knit group that takes a great deal of pride in what we produce. If you are detail-oriented, hardworking, and looking for a place to call home, we invite you to apply for this opening.

Position Summary & Objective

The Field Service Operations Manager will be responsible for overseeing the day-to-day operations of the Field Service team members. They will lead, plan, and budget field operations to ensure projected targets are achieved. Observe all processes are compliant with relevant laws, and all operations stay within allocated budget. Develop strategies for improvement for efficiency and provide guidance and mentorship to field service staff.  The Field Service Operations Manager will also be responsible estimating and providing proposal information for new proposals and change orders pertaining to field service scope of work.

Accountabilities

• Cost control, budget management and improvements to as sold margins. (KPI)
• Schedule performance, schedule adherence, on time delivery. (KPI)
• Scope control, assure that all work stated in contract is performed properly and work outside of scope is identified and addressed as changes to the contract. (KPI)
• Safety and Quality Management, assure safety is part of the culture, safety is planned into the work and as it is executed, work is done right the first time, and all records are gathered and maintained as required per AH standards or customer contract requirements. (KPI’s)
• Manage and coordinate the operational activities of Field Service Department to include complex Field Service activities
• Plan staffing of all projects to meet contractual requirements that include field disassembly, reassembly, rehabilitation, and machining
• Implementation of field health, safety, and environmental requirements
• Management responsibilities include supervision of field service team members in USA, Canada or elsewhere
• Oversee training, field tooling, vehicles, housing, and all aspects of Field Service operation
• Risk management and lessons learned
• Proper and advanced project planning
• Forecasting data – Accurate forecast data for the project lifecycles
• Proposal Estimates
• Proposal Risk Registers
• Proposal write-ups and schedules
• Personnel development
• Continuous Improvements
• Departmental and business growth
• Direct Labor utilization (KPI)

Essential Functions Performed by the Position 

• Responsible for the schedule, cost, quality, safety and technical performance of all hydro field service projects in the US and Canada
• Provide technical support for all hydro field service obligations
• Develop and implement policies, standards, and procedures to assure the successful execution of AHC field service obligations
• Assure that the field service department maintains the proper inventory of tools, equipment, and vehicles to successfully execute AHC field service obligations
• Assign proper Field Service resources to projects
• Coordination with FS team members and PM when required to provide the tooling and equipment necessary to complete field service contractual requirements in a timely and cost-effective manner
• Resolve technical issues which arise during the execution of field service contracts
• Development of process improvements for site operations including disassembly, re-assembly, machining, and welding operations
• Development of safety processes and procedures
• Assure and lead if necessary proper and timely planning for projects before and during execution
• Provide forecasting data to the finance department
• Provide estimates, proposal writeups, schedules and risk information to the sales or PM department for proposals.
• Creates and maintains field service schedules.

Knowledge, Skills, and Abilities

• Leadership skills
• Ability to communicate effectively
• Organizational skills
• Ability to evaluate and train team members
• Analytical and critical thinking skills
• Problem solving skills
• Ability to work in teams and independently
• Project management skills
• Customer service skills
• Time management skills
• Detail oriented
• Computer literacy skills
• Microsoft Word, Excel and
• Primavera P6 experience or other schedule management experience.
• ERP experience, Visual, Epicor, SAP, etc.

Authorities

• Hiring of field service direct labor
• Department budgeted expenses for tooling

Travel Requirements: 30-35%

Required Education and Experience

• Bachelor’s degree in Engineering (Mechanical, Electrical, Civil, or related field), Industrial Technology, or Business Administration.
• Equivalent technical diploma or associate degree with extensive field service experience may be considered in place of a bachelor’s.
• Additional coursework or certifications in project management (e.g., PMP), safety (OSHA, NFPA, ISO standards), or lean/continuous improvement are often preferred

Experience Qualifications

• 5–10+ years of experience in field service operations, maintenance, or engineering roles within the hydro, power generation, or heavy industrial equipment industries.
• 3–5+ years of management experience, including supervision of field service teams, scheduling, and workforce planning.
• Proven ability to lead and develop a team of 10–20+ direct reports
• Strong background in hydropower systems, turbines, generators, pumps, valves, and/or large rotating equipment (installation, commissioning, maintenance, troubleshooting).
• Experience managing budgets, P&L responsibility, service contracts, and customer relationships.
• Demonstrated ability to enforce EHS (environmental, health & safety) compliance in field operations.
• Familiarity with ERP systems (Epicor a plus) for scheduling, work orders, and reporting.
• Track record of delivering high-quality service, on-time project completion, and customer satisfaction in the field service environment.

The benefits of joining our team

Because we seek to hire the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• health coverage for you and your family through medical, dental and vision plans
• a 401(k) plan in with a generous company match
• financial protection through disability, life, and accidental death & dismemberment insurance plans
• tax advantages through flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars
• a generous paid time off program in which the benefits increase along with your tenure with the company

When you join our team, you do more than simply switch companies to progress your career. You become part of our family, a group of talented women and men who drive business success.

#IND1

Industrious Group and its subsidiaries is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. All employment decisions are made based on qualifications, merit and business need.